Brian Colwell
Rome
Summary
Focused professional with 4+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the customer service role at your company.
Overview
20
20
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
St. Josephs Health
Syracuse, NY
09.2017 - Current
- Taking high volumes of calls
- Sending messages regarding all forms of medical information
- Booking and cancelling appointments
- Handling escalated situations
CASHIER
Fracola Enterprises LLC
Utica, NY
11.2012 - 06.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
PRODUCTION WORKER
Herkimer Industries
Herkimer, NY
12.2011 - 11.2012
- Operate machinery to produce parts for safety equipment; inspect products prior to shipment;
- Manually assemble products; notify designated personnel of improper machine functioning; keep pace with repetitive work; perform finishing operations, including assembling.
- Knowledge sets include: computer operations, machine operation, quality inspection
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services Inc
Utica, NY
08.2006 - 01.2007
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
Education
High School Diploma -
Herkimer County Community College
Herkimer, NY05-2004
Skills
- Advanced computer skills
- Multi-tasking to solve issues
Timeline
CALL CENTER REPRESENTATIVE
St. Josephs Health
09.2017 - Current
CASHIER
Fracola Enterprises LLC
11.2012 - 06.2013
PRODUCTION WORKER
Herkimer Industries
12.2011 - 11.2012
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services Inc
08.2006 - 01.2007
High School Diploma -
Herkimer County Community College