Brian Connery

Mission-driven leader with extensive experience in improving outcomes for individuals with Intellectual or Developmental Disabilities (I/DD). Demonstrated success in exceeding sales targets and fostering strong relationships. Committed to enhancing the quality of life for individuals with ID/DD through effective strategies and initiatives.

• Care.coach, Senior I/DD Services Strategic Executive, 12/2021, Present, Developed and implemented a sales strategy that targets state departments and resulted in a 50% increase in renewals and customer satisfaction., Provided expert guidance to customers in the implementation of person-centered support programs for individuals with Intellectual and Developmental Disabilities (I/DD)., Collaborated with cross-functional teams to ensure that customer needs were met and exceeded, resulting in a high rate of customer retention and loyalty., Utilized customer relationship management tools and data analytics to track customer success and identify areas for improvement in the sales and support process.
• Commonwealth of Massachusetts, Department of Developmental Services, Autism Human Services Coordinator/ Support Broker, 09/2018, 12/2021, Establish rapport with clients and family members through active listening and a genuine desire to support people with their vision for supports and services., Facilitate the Individual Support Plan Process, Annual Reviews Meetings and Crisis Team Meetings for people with developmental disabilities., Coordinate referrals to residential, community, employment supports and insurance funded services for individuals with an autism spectrum disorder., Act as a liaison for individuals with autism, assigned to the department through a Chapter 688 referral., Assigned as the Support Broker for individuals with autism enrolled in Self-Direction., Responsible for being an advocate for the individual served by the department, by ensuring that DDS funded programs are operating with integrity, respect and are valuing human rights for all participants.
• Bridgewell Inc., Program Director: Rosewood I Autism Day Habilitation Center, 11/2016, 08/2018, Train and supervise 30 staff to ensure that performance standards and the company's mission statement and vision are upheld., Provide leadership to all staff by creating a positive work culture and creating a cohesive team environment, prioritizing diversity and equity., Ensure that services are maintained according to external stakeholders' regulations., Develop and foster positive and meaningful relationships with clients, family members and the ISP team., Responsible for maintaining compliance with program budgets through consistent monitoring of financial reports.
• Bridgewell Inc., Program Director: Autism Individual Home Supports, 03/2016, 11/2016, Assist individuals with health care coordination, nutrition, financial management, community recreation and social integration., Meet regularly with individuals, guardians and their Service Coordinator to monitor and improve the services provided by the program and its direct care staff., Train staff in accordance with the company mission and values to ensure a supportive culture that fosters development and professional growth for all employees.
• Bridgewell Inc., Developmental Specialist: Rosewood II Autism Day Habilitation Center, 01/2015, 03/2016, Supervise and delegate classroom tasks to aides., Train new staff on classroom procedures., Responsible for the budgeting and planning of monthly outings and handling of cash transactions., In charge of developing daily activities, motivating classroom staff and individuals, implementing behavioral management plans., Documenting data on a daily basis, writing monthly progress notes as well as presenting quarterly clinical information to the interdisciplinary team.
• Northeast Arc, Home Health Educator: Autism Waiver Program, 10/2012, 08/2013, Implement treatment goals for children via third party insurance contracts, school IEPS or private contracts., Provided support and guidance to parents and client's to maximize the opportunity for personal growth in activities of daily living skills.
• Mentor, Assist in the skill acquisition of teenagers with I/DD by tailoring supports to individuals needs., Significant focus on working to improve the individuals executive functioning including scheduling, problem solving, flexibility, and execution to maximize self-esteem, self-efficacy, independence, academic performance, social skills and the reduction of negative behaviors.