BRIAN COOK
Hopkinsville,KY
Summary
Highly skilled Wire Technician with background in installation, maintenance, and repair of telecommunications systems. Strengths include troubleshooting complex technical issues, adhering to safety procedures and standards, as well as maintaining high customer satisfaction through effective communication and timely service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wire Technician
Bellsouth Telecommunications DBA AT&T Southeast
Hopkinsville, KY
01.2014 - Current
- Installation of Voice Over IP
- Installation and configuration of routers
- Work both inside and outside to provide seamless installation and activation of equipment
- Educate customers on functionality and operation of equipment and services
- Troubleshooting and maintenance of copper and fiber networks
- Hang fiber and copper drop wire as needed
- Run fiber inside wire or Cat 6 cable for phone or ethernet networking
- Use critical thinking to diagnose and resolve issues with customer's phone and internet services
- Work independently or with a team in diagnosis or resolution process
- Pole climbing, typically with use of a ladder but possess ability to gaff if necessary
- Daily usage of fiber scope and OTDR for testing
- Work outdoors in all weather conditions.
- Monitored network performance metrics such as latency, jitter and packet loss in order to identify potential problems with the system.
Skills
- Critical thinking and problem resolution
- Excellent communication skills
- Attention to detail
- Team collaboration
- High quality customer service
- Equipment setup and maintenance
- Safety awareness
Certification
- Standalone Fiber Optics Technician, Electronics Technicians Association Int'l, 01/04/24
- Standalone Fiber Optics Installer, Electronics Technicians Association Int'l, 11/09/23
Timeline
Wire Technician
Bellsouth Telecommunications DBA AT&T Southeast
01.2014 - Current
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