Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN COPELAND

Atlanta,GA

Summary

As a results-driven professional with strong leadership skills, I am committed to achieving success in any role I take on. I possess exceptional communication and coaching abilities that allow me to effectively lead and guide others to a place of understanding, comfortability, and confidence. My experience in leadership has honed my skills in communication, inclusivity, and the ability to connect with people from all backgrounds , all of which are essential to be effective in this role. With a passion for continuous learning and improvement, I am always willing to take on new challenges and push myself to new heights.

Overview

7
7
years of professional experience

Work History

Injury Claims Specialist

State Farm
03.2022 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Mentor and assist specialists on my team and other teams to ensure effective and accurate claim handling to achieve results.
  • Lead training with different demand pool teams on the process of UM/UIM claim handling.
  • Lead team huddles on various topics.
  • Assist with the training of new-to-role claim specialists to ensure understanding of processes and enhance growing comfortability in their new role.
  • Efficiently multitask the investigation, evaluation, negotiation, and resolution of various assigned UM/UIM injury claims including the coverage analysis demonstrating self-reliance.
  • Utilizes knowledge of insurance policies, procedures, and state laws and regulations to ensure high quality and timely completion of claims towards settlement. Collaborated with claim associates providing direction.
  • Prioritize and organize tasks to efficiently accomplish service level goals and objectives.
  • Deliver a remarkable customer experience by finding creative solutions to problems ensuring their injury claims are handled efficiently and effectively while remaining calm and professional in stressful circumstances with customers.

Youth Pastor

Blessed Hope Baptist Church
11.2018 - 11.2023
  • Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
  • Mentored young adults through one-on-one counseling sessions, fostering personal development and spiritual growth.
  • Created an inclusive atmosphere that welcomed individuals from diverse backgrounds, fostering a sense of unity and belonging within the youth group.
  • Facilitated collaboration among different age groups within the congregation through joint service projects and shared learning experiences.
  • Authored sermons, speeches and other religious materials.

Counselor/Teacher

Appalachian Judicial Circuit
06.2017 - 10.2020
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement through one-on-one counseling sessions.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Taught large group sessions weekly to 40+ individuals on various topics related to addiction, life skills, and recovery.
  • Trained and coached new mentors and counselors.

Education

Youth Ministry

The Crown College of The Bible
Powell, TN

Skills

  • Inclusivity
  • Group Dynamics
  • Teamwork
  • Coaching/Training
  • Public Speaking

Timeline

Injury Claims Specialist

State Farm
03.2022 - Current

Youth Pastor

Blessed Hope Baptist Church
11.2018 - 11.2023

Counselor/Teacher

Appalachian Judicial Circuit
06.2017 - 10.2020

Youth Ministry

The Crown College of The Bible

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BRIAN COPELAND