Michelle Massey
Murfreesboro,TN
Summary
Dynamic job seeker with a proven track record at State Farm Insurance, excelling currently in claims as well as prior experience in the corporate and leisure travel sector. Over the years, I have cultivated multiple partnerships with various levels of company executives and external and internal vendors. I have strong communications skills and am extremely task driven, I pride myself in being a hard worker that follows directions along with my customer service and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Injury Claims Specialist
State Farm Insurance
11.2019 - Current
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Cultivated strong relationships with external partners, such as repair shops and medical providers, to streamline claims resolution process.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Senior Travel Specialist
State Farm Insurance
01.2000 - 11.2019
- Conducted comprehensive research on destinations, accommodations, transportation options, and local attractions for customized travel experiences.
- Promoted cross-selling opportunities by identifying additional products or services beneficial to clients'' overall travel experience.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Organized group travel logistics, ensuring smooth coordination among multiple parties involved.
- Managed high-volume bookings while maintaining a keen attention to detail and accuracy.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Handled taxation and billing of multi million dollar company incentive trips
Travel Agent
Travel Agents International
03.1991 - 12.1999
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups and couples.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
Education
Travel Certificate - Tourism And Travel Management
Midstate College
Peoria Il12-1983
Skills
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Attention to detail
- Ability to work on phone as well as in person
- Adventurous
- Love to learn new things
Timeline
Injury Claims Specialist
State Farm Insurance
11.2019 - Current
Senior Travel Specialist
State Farm Insurance
01.2000 - 11.2019
Travel Agent
Travel Agents International
03.1991 - 12.1999
Travel Certificate - Tourism And Travel Management
Midstate College