Deon Poe
Claims Specialist
Atlanta,GA
Summary
Seeking a professional position that allows for skilled advancement in community building and the development of sustainable and economic growth. At a prestigious company like yours, the demand for excellence is high. Having served in the United States Navy for 10 years, consistently offered my best to peers, superiors, and country. Transitioning from the military to civilian life, specifically in insurance and customer service, remain committed to providing exceptional service and support. Here's what I bring to the table: organizational and professional work ethic, strong interpersonal skills, proficiency in Microsoft Office (Word, Excel, PowerPoint), ability to handle confidential documents, adept at multitasking, and a customer service mindset. The skills acquired and valuable experiences gained make adaptable to various fields. Please don't hesitate to reach out if you have any questions. It would be an honor to join your team, and appreciate your consideration for this opportunity.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Injury Claims Specialist
State Farm Mutual Insurance
11.2021 - 11.2024
- Investigate & settle coverage/liability/bodily injury auto claims
- Evaluates, negotiates, and concludes first and third-party claims including verification of coverage, legal liability and extent of damage to persons and property, which may involve contact by telephone, in person, or by correspondence
- Handled large volume of claims in fast paced environment, investigated coverage and liability and demonstrated high level of quality
- Displayed an exceptional level of customer service, handling calls efficiently and effectively to move claims towards resolution
- Assisted agents and staff with claim process to create seamless interaction, supporting customer and business needs
- Utilized Standard Claim Process, Jurisdictional References, and Auto Claim Manual to ensure claims were handled appropriately
- Applied knowledge of insurance contracts and endorsements, state laws and regulations
- Explained, automotive repair methods and parts, reviewed written or computerized estimates, and arranged rental car and tow services
Paralegal Specialist
Department of Defense
05.2016 - 10.2021
- Prepare cases for the U.S
- Army Medical Command and provide legal assistance to staff attorneys and counsels in all program areas
- Prepare legal analyses, regional reports, legal briefs and memoranda, administrative and client complaints, discovery and formal Physical Evaluation Board (PEB) hearings
- Prepare schedule and meetings for counsel and directors daily through department wide calendar
- Conduct legal research; preparation and organization of clients documents; coordinate the location and interviewing of trial witnesses; and conduct settlement negotiations of cases
- Ensures assigned cases receive a thorough analysis to identify the complexity of the issue(s) and determine if there is an existence of error, injustice or inequity and written summaries are prepared with applicable laws, regulations, policies, advisories, and directives
- Responsible for the research of applicable laws, interpreting and applying military personnel regulations and procedures to inquiries and requests, policies and directives in the analysis of cases and prepares quality written summaries for the Boards' review, incorporating any legal or regulatory interpretation and advisory opinions
- Conduct legal research of Federal and State law and regulations, including esoteric statutory, regulatory, court and/or administrative precedents, and other legal opinion or documentary material
- Interprets and evaluate discrepant information collected from various resources and prepares comprehensive reports which serve as the basis for critical administrative or legal arguments, interpretations or opinions in the process of case development
- Responsible for logging in all incoming complaints and/or litigation matters by the office as well as coordinating with attorneys and applicants in matters pertaining to alleged errors or injustice and the nature and extent of relief requested
Claims Representative
State Farm Mutual Insurance Company
06.2013 - 05.2016
- Professionally manages and facilitates inbound auto, home, fire and personal property claims in a high volume call environment
- Provided variety of standard and non-standard clerical duties and administrative support services for clients while I compiled and developed historical and statistical data
- Maintain and renew all corporate documents to include copyrights, licensing, fictitious business names, foreign entity reports, resolutions and tax identification numbers in all states
- Prepared and maintained documentation pertaining to contract and contractor performance to ensure decisions and recommendations are in compliance with procedures, laws and regulations
- Maintaining accuracy and efficiency in the administration of benefits and providing a high level of service to clients
- Successfully maintained a 90% or above of customer satisfactory and remarkable service while taking in a average of 20-25 calls and maintaining a call time of 13-17 minutes
- Assisted in the management of follow associates while also providing training support for those associates as they transitioned into the insurance environment
- Analyzed and interpreted legislation and agency policies
Operations Specialist/Enlisted Recruiter
United States Navy
08.2003 - 06.2013
- Successfully managed executive calendar and coordinated all weekly project team meetings and agendas to increase meeting efficiency
- Professionally facilitated and prioritized daily task and projects including in and out call logs, schedule of appointments, travel arrangements for Sailors and Family members within the geographical region
- Maintained statistical data and entry of personnel health readiness to include requesting Laboratory test results, immunizations, vision, hearing, and dental exams for preparation of Medical Evaluation Board packets
- Coordinated with medical staff for retrieval of medical appointments and documentation, and translating medical terminology, if needed
- Prepared and coordinated with units, Physicals Evaluation Board Liaison Officer (PEBLO), Veteran's Affairs representative and providers, Medical Evaluation Board (MEB) Providers within the region for medical information from Service Treatment Records, verification of Line of Duty, and other medical information for command review
- Managed and provided administrative support to Senior Officers and management with a demonstrated ability to improvise, improve office procedures and meet demanding deadlines
- Served as a liaison between Senior management internally and externally throughout the United States Navy
- Prepared, revised, maintained, and provided written instructions of the disability evaluation system process to the command
Education
Business Management
University of Phoenix
Atlanta, GA 01.2019 - Current
Skills
Organized/Professional Worker
Timeline
Injury Claims Specialist
State Farm Mutual Insurance
11.2021 - 11.2024
Business Management
University of Phoenix
01.2019 - Current
Paralegal Specialist
Department of Defense
05.2016 - 10.2021
Claims Representative
State Farm Mutual Insurance Company
06.2013 - 05.2016
Operations Specialist/Enlisted Recruiter
United States Navy
08.2003 - 06.2013
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