Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Cortes

Buffalo

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Tops Dairy/Frozen Food Department Manager

Tops Friendly Markets
04.2020 - Current
  • Assisted in maintaining inventory levels of frozen food products to ensure stock availability.
  • Learned and applied safety protocols for handling and storing frozen food items.
  • Supported team in organizing and displaying frozen products for optimal customer accessibility.
  • Contributed to overall store success by consistently meeting or exceeding sales targets for the frozen food department and maintaining high standards of customer service.
  • Collaborated with team members to streamline restocking procedures, improving efficiency.
  • Developed strong relationships with vendors, leveraging these connections to ensure consistent supply and favorable pricing terms for our store''s frozen food offerings.

Package Handler

UPS
10.2019 - 05.2020
  • Sorted and organized packages for distribution, maintaining workflow efficiency and accuracy.
  • Supported continuous improvement initiatives by providing feedback on process inefficiencies.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

Dollar General Market
04.2019 - 09.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

West Senior High School
West Seneca, NY

Skills

  • Merchandising strategies
  • Employee evaluation
  • Guest satisfaction
  • Food safety

Timeline

Tops Dairy/Frozen Food Department Manager

Tops Friendly Markets
04.2020 - Current

Package Handler

UPS
10.2019 - 05.2020

Cashier

Dollar General Market
04.2019 - 09.2019

High School Diploma -

West Senior High School

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