BRIAN C. PATTERSON
Jonesboro,AR
Summary
Thirty-two years in the telecommunications industry. My career started with Northern Telecom DMS -100/500, then to Sonus and Meta Softswitches. I expanded my career with the growth of learning transport. Transport started with DACS 5500, 532, Nortel, and Cisco transport equipment. I have also had the experience of installing and maintaining Cisco, Ciena, and Infinera DWDM equipment. I have installed phone systems, phone jacks, and Cat5 at the customer's location. I have held the following positions: team leader, switch manager, senior technician, Senior Transport engineer, Network Engineering manager, and Senior Solutions Engineer. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
SENIOR SOLUTIONS ENGINEER
Diamond State Networks
07.2024 - Current
- Company Overview: DSN is a middle-mile startup company, I have the fortune of being the first official employee
- Creating service flows from sales lead to Service Order creation
- Working with sales to generate revenue
- Verifying feasibility of opportunities
- Circuit design (LLD) of customer services
- Other deliverables: Bill of Materials (BOM), T2 forms, Installation Packages, BGP Peering and LOA forms
- DSN is a middle-mile startup company, I have the fortune of being the first official employee
NETWORK ENGINEERING MANAGER
Diamond State Networks
10.2022 - 07.2024
- Managed Transport Engineering and Network Engineering through the deployment phases of 1 and 2
- Created the Asset Management service process (Snipe-IT)
- Created the Service Delivery Service Flows process for the company to deliver the services to the customers
- Key player in the deployment of the Ciena 6500 network through phase the first two phases
- Managed shipping and receiving of supporting equipment for the deployment of services and for deployment of the network build
- Played a key role in the deployment of the circuit inventory system NCS
- Also oversees the Service Delivery flow within the NCS system
SENIOR TRANSPORT ENGINEER
Diamond State Networks
01.2022 - 10.2022
- Create and document process and procedures
- Analyze, purchase systems, and implement the deployment of those systems
- Asset management system admin (Snipe-IT)
- Started the NOC repair service flow
- Instrumental asset to the installation of the Ciena 6500 and Juniper network
SENIOR TRANSPORT ENGINEER - NOC
Ritter Communications
12.2014 - 01.2022
- Lead technician/Acting supervisor
- Provision, test, and troubleshoot Turin and Optera 3500 Optical Transport Networks
- Install, troubleshoot, upgrade, and maintain services on the Ciena 6500 network
- Install, troubleshoot, and maintain time systems (Larus, Symmetricom SSU200)
- Troubleshoot and maintain a variety of Adtran Muxes
NETWORK ANALYST- NOC
Windstream
07.2013 - 12.2014
- Company Overview: Contract via Genesis 10
- Provision, test, and troubleshoot Optical Transport Networks
- Provision and troubleshoot installation Layer 2 circuits thru Cisco (Roadm, Cpt50), Cyan (Z-series), and Optellian networks
- Turin and Fujitsu Transport Provisioning
- New Deployment of the Infinera Winterstate Project: Test and Turn Up and service provisioning
- Contract via Genesis 10
CENTRAL OFFICE SENIOR TECHNICIAN
XO Communications
06.2001 - 07.2013
- Service order & repair systems (Remedy, WorkForce Mgmt, TBS, Ceridian, Eastland)
- Perform quality assurance tests on data and voice circuits
- Troubleshoot and maintain T-1 and channel bank span lines
- Collaborate with commercial companies, including local carriers, to resolve faults
- Program, troubleshoot, and maintain the voicemail system
- Assist in the maintenance and installation of circuits throughout the XO network
- Install and support customer services PRI, digital trunks, and dedicated LD trunks
- Install, test, and troubleshoot Central Office cables (Cat5, DS3, and Fiber)
- Utilized all test equipment necessary to perform troubleshooting for data and voice circuits (T-Berd 224, 310, 950, Centest, and JDSU)
- Install and maintain Anda (2108 and Etheredge) and Cisco routers
- Install, troubleshoot, and maintain transport and remote office equipment (OC12, OC48, OC192, and Access Nodes) DACS 5500, 532L, Adtran 4303, Cisco, Optera, Ciena 4200 (DWDM), Nortel, and other transport equipment
- Install, isolate troubles, and maintain fiber rings within the XO network
- Maintained and troubleshot time source equipment (Telcom solutions)
LEAD TECHNICIAN/ SWITCH MANAGER
XO Communications
11.1999 - 06.2001
- Ensure thorough and expedient completion orders and record updates
- Coordinate projects with CO technicians, ensure installs met XO policies and directives
- Assure accuracy of all records that are crucial for the project's accomplishment
- Ensure the training of my fellow switch technicians
- Support my fellow technicians in projects and the daily work schedule
DMS/SONUS SOFTSWITCH TECHNICIAN
XO Communications
03.1997 - 11.1999
- Initialize and modify call translation routing requirements
- Identify, isolate, and restore digital switch system failures
- Install and test initial circuit cards, including applicable software
- Perform software updates
- Install and test trunking circuits for IMT, Local, and FGD
Education
John Maxwell Leadership training -
02.2025
Building Trust in the Workplace -
Dale Carnegie
06.2024
Leading and Navigating Difficult Conversations -
Dale Carnegie
06.2024
MEF Training -
01.2022
Ciena 6500 BB_PL OAM&P with (EMS) KIT class -
06.2015
Infinera DTN Theory of Operations Course -
12.2013
Cyan Z-series and Planet Operate Hands-On Lab -
10.2013
Adtran - Netvanta 3430, 4305, 5305, 800, and 900 series routers
Ciena 311v, Nortel 3120 Router -
Cisco 3845, 6500 Router, and ASR1006 setup training -
JDSU Basic and Advance 40/100 GigE Ethernet testing -
Skills
- Incident management
- Requirements gathering
- Design and development
- Engineering standards
- Testing and deployment
- Troubleshooting and resolution
- New employee mentoring
- Continuous improvement techniques
- Troubleshooting
- Cross-functional collaboration
References
Available upon request.
Military Service
US AIR FORCE, 10/01/92, 03/01/97, HONORABLE DISCHARGE
Timeline
SENIOR SOLUTIONS ENGINEER
Diamond State Networks
07.2024 - Current
NETWORK ENGINEERING MANAGER
Diamond State Networks
10.2022 - 07.2024
SENIOR TRANSPORT ENGINEER
Diamond State Networks
01.2022 - 10.2022
SENIOR TRANSPORT ENGINEER - NOC
Ritter Communications
12.2014 - 01.2022
NETWORK ANALYST- NOC
Windstream
07.2013 - 12.2014
CENTRAL OFFICE SENIOR TECHNICIAN
XO Communications
06.2001 - 07.2013
LEAD TECHNICIAN/ SWITCH MANAGER
XO Communications
11.1999 - 06.2001
DMS/SONUS SOFTSWITCH TECHNICIAN
XO Communications
03.1997 - 11.1999
John Maxwell Leadership training -
Building Trust in the Workplace -
Dale Carnegie
Leading and Navigating Difficult Conversations -
Dale Carnegie
MEF Training -
Ciena 6500 BB_PL OAM&P with (EMS) KIT class -
Infinera DTN Theory of Operations Course -
Cyan Z-series and Planet Operate Hands-On Lab -
Adtran - Netvanta 3430, 4305, 5305, 800, and 900 series routers
Ciena 311v, Nortel 3120 Router -
Cisco 3845, 6500 Router, and ASR1006 setup training -
JDSU Basic and Advance 40/100 GigE Ethernet testing -
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