Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Brian C. Sidney

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Guest Service RepresentativeShift Lead SupervisorOwner/Skill Development TrainerMortgage Loan ProcessorCall Center Payroll/Research & Support

Work Type

Full TimeContract WorkConsulting

Location Preference

RemoteHybridOn-Site
Location: Las Vegas, NV, USLas Vegas, NV
Open to relocation: No

Important To Me

Work-life balanceCompany CulturePaid time offPaid sick leaveWork from home option

Summary

Accomplished, service-focused professional with a diverse background in customer service. Highly effective in working with associates, management, and business professionals. Adept at adapting to changing needs while delivering positive results. Extensive experience in client services, research support, and account management. Experienced in invoice processing, vendor management and financial reporting. Enjoy discovering solutions, deciphering needs, mentoring, resolving inquiries, while providing quality service. Works well solo and a highly reliable team player.

Overview

41
41
years of professional experience

Work History

Guest Service Representative

Hilton Garden Inn Hotel
05.2021 - Current
  • Managed front desk operations, including check-ins, check-outs, and reservations efficiently.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Evaluated 10 employee performance and conveyed constructive feedback to improve skills.
  • Delivered exceptional guest service, ensuring satisfaction and loyalty through attentive communication.
  • Resolved guest inquiries and complaints promptly, enhancing overall customer experience.
  • Developed strong relationships with guests to foster repeat business and referrals.
  • Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
  • Maintained high level of professionalism and discretion when dealing with guests.

Shift Lead Supervisor

Walgreens
09.2013 - 06.2014
  • Trained 5 new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Assisted store management to meet and exceed standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Streamlined inventory management processes to reduce waste and increase profitability.

Owner/Skill Development Trainer

Just the Right Touch (basketball skill development)
01.2005 - 08.2010
  • Taught and trained extensively. 8 hours per week, researched and developed methodologies that accelerate player skill development.
  • Facilitated court workouts for a wide age range of clientele (young adults, high school and youth).
  • Created and implemented business prototype for research and data collection.
  • Conducted service analysis to identify trends, isolate issues and implement process to reduce service concerns.
  • Accountable for business development, bookkeeping, pricing and sales.
  • Accountable for client satisfaction and quality control of product.
  • Cultivated forward-thinking, inclusive and performance-driven culture.
  • Managed day-to-day business operations.

Mortgage Loan Processor

Washington Mutual Home Loan Center
06.2003 - 10.2005
  • Main client contacts with consulting for 55+ accounts per month.
  • Managed a high volume of live client conversations, navigating systems, and solving problems in real time while maintaining a high standard of communication and professionalism.
  • Liaison for Underwriters and clients for processing of loans.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
  • Set up and completed loan submission packages.
  • Communicated acceptance/rejection to applicants via telephone (personal consultations).
  • Audited closing documents for accuracy.

Call Center Payroll/Research & Support

United Airlines, World Headquarters
08.1999 - 11.2001
  • Provided the highest level of customer service to 600+ members.
  • Managed Flight Attendants inquiries regarding payroll discrepancies and provided timely resolutions.
  • Compiled information from files and research to satisfy information requests.
  • Discreetly audited and updated members personal accounts.
  • Successfully worked within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained strict confidentiality of all payroll information and records.

Education

Bachelor of Arts - Entrepreneurship/Marketing

DePaul University
Chicago, IL

Associate of Applied Science - Business Admin/Accounting

Robert Morris Business College
Chicago, IL

Skills

  • Analytical Thinking
  • Self-Motivation
  • Reliability
  • Adaptability and Flexibility
  • Effective Communication
  • Interpersonal Skills
  • Decision-Making
  • Problem-solving abilities
  • Attention to Detail
  • Management interaction
  • Training and mentoring
  • Teamwork and Collaboration

Timeline

Guest Service Representative

Hilton Garden Inn Hotel
05.2021 - Current

Shift Lead Supervisor

Walgreens
09.2013 - 06.2014

Owner/Skill Development Trainer

Just the Right Touch (basketball skill development)
01.2005 - 08.2010

Mortgage Loan Processor

Washington Mutual Home Loan Center
06.2003 - 10.2005

Call Center Payroll/Research & Support

United Airlines, World Headquarters
08.1999 - 11.2001

Associate of Applied Science - Business Admin/Accounting

Robert Morris Business College

Bachelor of Arts - Entrepreneurship/Marketing

DePaul University

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Brian C. Sidney