Brian Cuevas
Coral Springs,FL
Summary
Store management professional with a strong background in daily operations, team supervision, and customer satisfaction. Leads staff training, supports sales goals, manages vendor relationships, and improves product availability through organized ordering and merchandising. Brings bilingual communication skills and hands-on experience with POS systems, cash handling, and retail compliance.
Overview
9
9
years of professional experience
Work History
Store Manager
Follett Higher Education Group
Pembroke Pines, FL
02.2021 - 10.2026
- Oversaw daily store operations, inventory management, and customer service to enhance overall store performance.
- Trained and supervised staff, aligning their efforts with sales and performance goals to achieve targeted outcomes.
- Managed vendor relationships and streamlined product ordering and merchandising processes to optimize inventory availability.
- Monitored compliance with company policies, cash handling, and audits.
Assistant Manager
Follett Higher Education Group
Doral, FL
01.2020 - 01.2021
- Managed scheduling, inventory processing, and merchandise displays.
- Supported daily store operations and supervised staff to ensure smooth functioning.
- Addressed customer inquiries at the service desk to enhance customer satisfaction.
Team Lead, Customer Service
Follett Higher Education Group
Miami, FL
01.2018 - 01.2020
- Delivered customer support and effectively resolved concerns to enhance customer satisfaction.
- Supervised shipment processing and merchandising to ensure timely product availability.
- Maintained accurate store reports and operational records to support decision-making.
Education
Associate of Science -
Miami Dade College
Skills
- Inventory Management
- Sales operations
- Merchandising
- Retail operations
- POS Systems
- Training programs
- Leadership & Team Management
- Customer Service
- Cash handling
- Microsoft Office
- Bilingual communication
Timeline
Store Manager
Follett Higher Education Group
02.2021 - 10.2026
Assistant Manager
Follett Higher Education Group
01.2020 - 01.2021
Team Lead, Customer Service
Follett Higher Education Group
01.2018 - 01.2020
Associate of Science -
Miami Dade College