Brian Delacruz

• Promoted a positive work environment through open communication and constructive feedback.
• Tracked receipts, employee hours, and inventory movements.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Coached crew members to optimize performance and motivate toward more efficient work.

Greeted and seated guests in a friendly and efficient manner, answered phone calls for reservations and to-go orders, accurately took dine-in orders, delivered food and beverages to tables, and maintained a clean and organized dining environment through regular cleaning task.