Brian Dominguez
Port Saint Lucie,United States
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Operations Manager
RXO Last Mile
Orlando, FL
09.2022 - Current
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Implemented effective customer service surveys to encourage feedback.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Planned delivery routing, team workflows and promotional initiatives.
Supervisor of Operations
XPO Last Mile
Orlando, FL
08.2021 - 09.2022
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Tracked and replenished inventory to maintain par levels.
- Crafted operations best practices using audits and project management team feedback.
Air Ramp Supervisor
UPS
Orlando, FL
05.2019 - 08.2021
- Oversaw and managed loading, unloading and security of aircraft cargo.
- Kept team working efficiently and in compliance with airline, facility and safety policies.
- Collaborated with representatives from different departments and external vendors to achieve smooth and consistent aircraft resets.
- Handled office tasks, updated payroll, maintained records and submitted timely reports.
- Monitored team performance and developed improvement plans.
Education
Bachelor of Arts - Logistics Management
Florida Institute of Technology-Melbourne
Melbourne, FL12.2021
Skills
- Processes and procedures
- Goal-oriented
- Customer service
- MS Office
- Improvement plan knowledge
- Supply chain distribution
- Strategic planning
- Logistics Management
Languages
English
Native/ Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
RXO Last Mile
09.2022 - Current
Supervisor of Operations
XPO Last Mile
08.2021 - 09.2022
Air Ramp Supervisor
UPS
05.2019 - 08.2021
Bachelor of Arts - Logistics Management
Florida Institute of Technology-Melbourne
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