Brian Dutton

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Met with clients, delivering design presentations, and educating on product and service features and offerings.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Trained on Floorplanner Program

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

. Designed Kitchens and Bathrooms

. Coordinated and supervised installation of cabinets and counter tops, plumbing and electric, appliances

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• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Answered customer questions about sizing, accessories, and merchandise care.

. Designed Fireplace walls and Outdoor Kitchen Areas.

. Designed 2 showrooms.

. Supervised acquisition and installation of all product.

. HVAC trained

. Provided first rate service to all customers and potential customers.

. Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.