Brian East
Columbia,SC
Summary
Dynamic Area Manager with over 20 years of experience in staff management, operations oversight, and training development. Proven ability to improve employee retention and satisfaction through effective communication and conflict resolution strategies.
Overview
21
21
years of professional experience
Work History
Area Manager
Defender Services Inc
07.2005 - 02.2026
- Coordinated resource allocation to ensure optimal staffing levels during peak operations.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Science - Certified Custodian Floor Technician
Phillips Junior College
Augusta, GA02-1991
Skills
- Staff management
- Operations management
- Staff training and development
- Staff training
- Quality assurance
- Staff scheduling
- Employee scheduling
- Recruitment and hiring
- Training and coaching
- Staff supervision
- Specialize in stripping and waxing floors
Timeline
Area Manager
Defender Services Inc
07.2005 - 02.2026
Associate of Science - Certified Custodian Floor Technician
Phillips Junior College