Brian Eddins
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Robbins Brothers
08.2021 - Current
- Organized displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Counting and checking merchandise to verify all items accounted for.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Rotated stock and restocked displays to maintain product availability and store appearance.
Firearms Salesman
Burbank Ammo And Guns
09.2019 - 08.2021
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed background checks daily as well as testing.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Firearms Salesman
Gun World
10.2017 - 09.2019
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed background checks daily using software and traditional NICS phone-in checks.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
Education
No Degree - General Education
Los Angeles Valley College
Van Nuys, CASkills
- Verbal Communication
- Product and Service Sales
- Social Perceptiveness
- Excellent People Skills
- Sales Expertise
- Customer Service
- Product Promotion
- Time Management
- Store Policies and Procedures
- Suggestive Selling
- Special Orders
- Product Guidance
Timeline
Sales Associate
Robbins Brothers
08.2021 - Current
Firearms Salesman
Burbank Ammo And Guns
09.2019 - 08.2021
Firearms Salesman
Gun World
10.2017 - 09.2019
No Degree - General Education
Los Angeles Valley College
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