BRIAN C. ERRINGTON
Birdsboro,PA
Summary
Dynamic professional skilled in operational oversight, customer relationship management, and data analysis. Proven success in supervising teams, resolving escalations, and adapting to new technologies to enhance performance. Committed to fostering collaboration and delivering insightful reporting to support strategic decision-making.
Overview
32
32
years of professional experience
Work History
In-Home Sales Consultant
WEST SHORE HOME
01.2025 - Current
- Served as primary customer contact, conducting structured assessments and accurately documenting requirements to ensure compliance.
- Coordinated customer expectations and scheduling, and followed through to enhance satisfaction and encourage repeat engagement.
- Adapted quickly to new software platforms, remote workflows, and digital documentation systems.
- Maintained detailed records to support operational alignment and inform reporting needs.
Criminal Investigator / Supervisor
READING POLICE DEPARTMENT
01.2005 - 01.2020
- Oversaw daily investigative operations, ensuring adherence to SOPs, documentation standards, and policy requirements.
- Supervised investigators; reviewed documentation for accuracy, completeness, and compliance.
- Acted as primary point of contact for multi-agency partners (FBI, DEA, ATF, PSP), ensuring clear communication, expectation alignment, and timely issue resolution.
- Monitored case progress, resource utilization, and performance outcomes; adjusted strategies to enhance operational effectiveness.
- Coordinated communication between internal teams and external partners to ensure seamless execution and mission execution.
- Conducted in-depth analysis of records, transactions, and digital data to identify patterns, anomalies, and risk indicators.
- Identified recurring operational challenges and implemented corrective measures to enhance overall performance.
- Produced clear, concise reports summarizing findings, trends, and actionable recommendations to inform decision-making.
- Provided leadership and training to enhance team skills and performance.
- Conducted data analysis and reporting to identify areas for continuous improvement.
- Built strong long-term relationships through consistent follow-up, transparency, and reliable service delivery.
- Oversaw operations and performance management to ensure efficiency and compliance with standards.
Parts Manager / Operations Support
VENEZIA TRANSPORT
01.2003 - 01.2005
- Identified discrepancies and risk areas, reducing inventory variance from 20% to 0.25%.
- Developed structured documentation and tracking systems for audits and operational reviews.
- Utilized Excel-based reports and vendor records to streamline operational processes.
- Analyzed inventory across seven locations to optimize transportation operations.
Non-Commissioned Officer
UNITED STATES ARMY
01.1995 - 01.2001
- Supervised personnel to ensure adherence to safety, operational, and documentation standards, enhancing team accountability.
- Managed inspection, readiness, and maintenance records for 69 vehicles.
- Maintained accurate logs and reports to ensure accountability and support operational performance.
Education
A.A.S. - Criminal Justice
Montgomery County Community College
Business Coursework -
Delaware Valley University
Certified General Instructor -
PA State Police
Field Training Officer Certification -
Penn State
Reading Police Academy
Skills
- Customer relationship management
- Operational oversight
- Documentation compliance
- Cross-functional collaboration
- Performance reporting
- Issue resolution
- Data analysis
- Microsoft Office proficiency
- Records systems adaptation
- Investigative databases
- Surveillance systems
- Evidence management
- Customer Insights Management
- Client Engagement Techniques
- Sales Process Optimization
- Sales Reporting Tools
Accomplishments
- Officer of the Year Award
- Excellence in Police Performance Award
- Numerous Police Commendation Awards
Timeline
In-Home Sales Consultant
WEST SHORE HOME
01.2025 - Current
Criminal Investigator / Supervisor
READING POLICE DEPARTMENT
01.2005 - 01.2020
Parts Manager / Operations Support
VENEZIA TRANSPORT
01.2003 - 01.2005
Non-Commissioned Officer
UNITED STATES ARMY
01.1995 - 01.2001
A.A.S. - Criminal Justice
Montgomery County Community College
Business Coursework -
Delaware Valley University
Certified General Instructor -
PA State Police
Field Training Officer Certification -
Penn State
Reading Police Academy