Brian Fearrington
Raleigh,NC
Summary
Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
12.2022 - 05.2024
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Managed team of 25+ inbound sales representatives, ensuring optimal performance and high-quality service delivery.
- Promoted positive work culture among team members by encouraging open communication channels and fostering camaraderie among colleagues.
General Manager
Papa Johns
08.2021 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, payroll and timekeeping, paperwork for new hires and terminations. and contract negotiations.
- Managed diverse team of 20+ professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Inbound Sales Representative
Charter Communications, Spectrum
02.2018 - 08.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Sales & Leasing Consultant
Crown Honda Southpoint
02.2017 - 02.2018
- Maintained comprehensive knowledge of inventory, enabling quick identification of suitable options for customer needs.
- Increased customer satisfaction by providing personalized and attentive service during sales process.
- Developed long-lasting client relationships by consistently following up on inquiries, concerns, and feedback.
Restaurant General Manager
Papa Johns
12.2010 - 01.2017
- Established standards for personnel performance and customer service
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Organized and directed worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Manager Designate
Papa Johns
09.2013 - 03.2015
- Manage staff, preparing work schedules and assigning specific duties
- Oversee activities directly related to making products or providing services
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Hourly Shift Leader
Papa Johns
06.2012 - 09.2013
- Plan and direct staffing and training
- Count money and make bank deposits.
Insider
Papa Johns
12.2010 - 06.2012
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Resolve customer complaints regarding sales and service.
Education
High School Diploma -
C.E. Jordan High
Durham, NC06.2011
Skills
- Customer Relationship Building
- Team Leadership
- Staff Development
- Verbal and written communication
- Complex Problem-Solving
- Microsoft Office Suite
- Strong attention to detail
- Goal-Oriented
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
12.2022 - 05.2024
General Manager
Papa Johns
08.2021 - 12.2022
Inbound Sales Representative
Charter Communications, Spectrum
02.2018 - 08.2021
Sales & Leasing Consultant
Crown Honda Southpoint
02.2017 - 02.2018
Manager Designate
Papa Johns
09.2013 - 03.2015
Hourly Shift Leader
Papa Johns
06.2012 - 09.2013
Restaurant General Manager
Papa Johns
12.2010 - 01.2017
Insider
Papa Johns
12.2010 - 06.2012
High School Diploma -
C.E. Jordan High
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