BRIAN FERGUSON
Skokie,IL
Summary
Highly motivated with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Sales Associate & Finance Manager
City Limits Harley-Davidson
06.2023 - 09.2023
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Consultant
Martin Nissan
12.2017 - Current
- Provided product demonstrations in order to showcase features and benefits
- Utilized CRM software to manage accounts, track progress, and generate reports
- Built relationships with prospects to increase sales opportunities
- Negotiated pricing terms and conditions for successful closure of deals
- Ensured customer satisfaction by providing timely responses and support
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
Finance Manager
Mid City Subaru
06.2016 - 10.2017
- Partnered with financial institutions to obtain financing for customers
- Executed all paperwork to finalize sale
- Customized menu selling including maintenance plans, extended warranties and other customer options
Sales Consultant
Mid-City Subaru
04.2010 - 06.2016
- Assisted customers with product inquiries and provided technical advice where necessary
- Developed and presented persuasive sales presentations to potential clients
- Negotiated pricing terms and conditions for successful closure of deals
- Analyzed customer needs and identified solutions to meet their requirements
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns
- Generated leads through cold calling, networking, and referrals.
Sales Consultant
01.2009 - 01.2010
Champion Cycle Center, personal watercraftsScooter Works
01.2001 - 01.2006
- Sales of motorcycles, scooters, ATV's and
Education
Steinmetz High School
Skills
- Negotiating Agreements
- Customer Needs Assessments
- Contract Negotiation and Closing Tactics
- Prospect Qualification
- Time Management
- Sales Expertise
- Good Communication Skills
- Product and Service Knowledge
- Customer Relationship Management
- Sales Proposal Creation
Timeline
Sales Associate & Finance Manager
City Limits Harley-Davidson
06.2023 - 09.2023
Sales Consultant
Martin Nissan
12.2017 - Current
Finance Manager
Mid City Subaru
06.2016 - 10.2017
Sales Consultant
Mid-City Subaru
04.2010 - 06.2016
Sales Consultant
01.2009 - 01.2010
Champion Cycle Center, personal watercraftsScooter Works
01.2001 - 01.2006
Steinmetz High School
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