BRIAN FERRER
BRONX
Summary
Dynamic professional with a proven track record at Apple, excelling in customer relationship management and point-of-sale systems. Adept at training and mentoring teams to enhance performance and achieve sales targets. Recognized for resolving customer issues effectively, fostering loyalty, and ensuring operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Specialist
Apple
New York City
09.2022 - Current
- Accurately processed transactions using point-of-sale systems and cash handling procedures.
- Collaborated with team members to exceed store sales targets and improve customer experience.
- Resolved customer inquiries and issues to maintain satisfaction and foster loyalty.
AMAZON DSP DRIVER
JWWH
The Bronx
11.2021 - 07.2022
- Transported goods safely and efficiently using various vehicles.
- Assisted with loading and unloading cargo at delivery sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
SERVER/HOST/CASHIER
Bareburger
New York City
06.2021 - 10.2021
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area during all shifts.
- Resolved customer complaints professionally to improve guest satisfaction.
STAND SUPERVISOR
Legends Hospitality
Bronx
05.2015 - 02.2021
- Supervised daily merchandise operations, maintaining optimal stock levels consistently.
- Trained and mentored team members on product knowledge and customer service excellence.
- Collaborated with suppliers to manage product orders and ensure timely deliveries.
Education
Associate of Arts - Music Business
SUNY Oneonta
Oneonta05.2019
Some College (No Degree) - Criminal Justice
Mercy College
1200 Waters PlSkills
- Customer relationship management
- Point-of-sale systems
- Team collaboration
- Logistics coordination
- Problem solving
- Time management
- Training and mentoring
- Failure management
Additional Information
• Developed and implemented creative marketing strategies across social media, video, photography, and digital advertising to build brand awareness and drive sales.
• Successfully scaled multiple brands to 10,000+ followers, delivering measurable ROI and increased revenue for partner businesses.
• Produced compelling visual and written content designed to convert audiences into customers across multiple platforms.
• Leveraged strong customer service and interpersonal skills to create personalized brand experiences that increased customer trust, retention, and sales.
Languages
Spanish
Limited
Timeline
Specialist
Apple
09.2022 - Current
AMAZON DSP DRIVER
JWWH
11.2021 - 07.2022
SERVER/HOST/CASHIER
Bareburger
06.2021 - 10.2021
STAND SUPERVISOR
Legends Hospitality
05.2015 - 02.2021
Associate of Arts - Music Business
SUNY Oneonta
Some College (No Degree) - Criminal Justice
Mercy College