Summary
Overview
Work History
Education
Skills
Certification
Clearance
Timeline
Generic

Brian Finch

Abingdon,MD

Summary

Pursuing a career change to the Information Technology field.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Technician

S2 Technologies
02.2023 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.

Medical Equipment Technician

Adapt Health
11.2021 - Current
  • Deliver medical equipment to patients’ homes, hospitals, and assisted living facilities.
  • Assemble, troubleshoot, replace, and dismantle medical equipment.
  • Support on-call hours with onsite triage, repair, or replacement of faulty medical equipment.
  • Instruct patients, family, and sometimes medical personnel on how to use the equipment.

Sorter

Amazon
09.2020 - 10.2021
  • Operated logistics scanners.
  • Sorted products to ensure items make it to the correct destination.

Repair and Install Technician

Dent Wizard International
11.2014 - 10.2021
  • Dismantled and removed damaged car parts to start the process of repairing them.
  • Removed damaged parts and installed the new replacement parts.
  • Trained new employees on how to operate and navigate the body shop.

Crew Chief

United States Air Force Reserve
05.2012 - 11.2017
  • Inspect aircraft before and after every flight to ensure there are no defects.
  • Fixed defects on the aircraft if any are found.
  • Completed routine maintenance on aircraft.
  • Deployed overseas for aircraft maintenance and mission readiness.
  • Maintained a SECRET security clearance during time served.

Warehouse Associate

Bob’s Furniture Warehouse
06.2014 - 11.2014
  • Loading and unloading of trailers.

Tier 1 Technician

GIO Technologies
01.2014 - 04.2014
  • Answered calls from users.
  • Established tickets to track issues.
  • Documented problems and solutions used to fix the issue.
  • Installed operating systems.
  • Stood up workstations for new employees.
  • Established active directory credentials for new employees.
  • Maintained active directory user database.
  • Managed whitelists for email accounts.

Education

Certificate - Network Information Technology

T.E.S.S.T. College
Towson, MD
04.2009

High School Diploma -

Edgewood High School
Edgewood, MD
05.2000

Skills

  • Detail Oriented
  • Good Communication
  • Troubleshooting Issues
  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation and reporting

Certification

CompTIA Security + Certification

Clearance

Secret Clearance (Current)

Timeline

Customer Service Technician

S2 Technologies
02.2023 - Current

Medical Equipment Technician

Adapt Health
11.2021 - Current

Sorter

Amazon
09.2020 - 10.2021

Repair and Install Technician

Dent Wizard International
11.2014 - 10.2021

Warehouse Associate

Bob’s Furniture Warehouse
06.2014 - 11.2014

Tier 1 Technician

GIO Technologies
01.2014 - 04.2014

Crew Chief

United States Air Force Reserve
05.2012 - 11.2017

High School Diploma -

Edgewood High School

Certificate - Network Information Technology

T.E.S.S.T. College

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