Brian Finch
Abingdon,MD
Summary
Pursuing a career change to the Information Technology field.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Technician
S2 Technologies
Aberdeen Proving Ground, MD
02.2023 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Medical Equipment Technician
Adapt Health
11.2021 - Current
- Deliver medical equipment to patients’ homes, hospitals, and assisted living facilities.
- Assemble, troubleshoot, replace, and dismantle medical equipment.
- Support on-call hours with onsite triage, repair, or replacement of faulty medical equipment.
- Instruct patients, family, and sometimes medical personnel on how to use the equipment.
Sorter
Amazon
09.2020 - 10.2021
- Operated logistics scanners.
- Sorted products to ensure items make it to the correct destination.
Repair and Install Technician
Dent Wizard International
11.2014 - 10.2021
- Dismantled and removed damaged car parts to start the process of repairing them.
- Removed damaged parts and installed the new replacement parts.
- Trained new employees on how to operate and navigate the body shop.
Crew Chief
United States Air Force Reserve
05.2012 - 11.2017
- Inspect aircraft before and after every flight to ensure there are no defects.
- Fixed defects on the aircraft if any are found.
- Completed routine maintenance on aircraft.
- Deployed overseas for aircraft maintenance and mission readiness.
- Maintained a SECRET security clearance during time served.
Warehouse Associate
Bob’s Furniture Warehouse
06.2014 - 11.2014
- Loading and unloading of trailers.
Tier 1 Technician
GIO Technologies
01.2014 - 04.2014
- Answered calls from users.
- Established tickets to track issues.
- Documented problems and solutions used to fix the issue.
- Installed operating systems.
- Stood up workstations for new employees.
- Established active directory credentials for new employees.
- Maintained active directory user database.
- Managed whitelists for email accounts.
Education
Certificate - Network Information Technology
T.E.S.S.T. College
Towson, MD04.2009
High School Diploma -
Edgewood High School
Edgewood, MD05.2000
Skills
- Detail Oriented
- Good Communication
- Troubleshooting Issues
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
Certification
CompTIA Security + Certification
Clearance
Secret Clearance (Current)
Timeline
Customer Service Technician
S2 Technologies
02.2023 - Current
Medical Equipment Technician
Adapt Health
11.2021 - Current
Sorter
Amazon
09.2020 - 10.2021
Repair and Install Technician
Dent Wizard International
11.2014 - 10.2021
Warehouse Associate
Bob’s Furniture Warehouse
06.2014 - 11.2014
Tier 1 Technician
GIO Technologies
01.2014 - 04.2014
Crew Chief
United States Air Force Reserve
05.2012 - 11.2017
High School Diploma -
Edgewood High School
Certificate - Network Information Technology
T.E.S.S.T. College