Brian Flanagan
North Ridgeville,OH
Summary
Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained in Biology, customer service and offering top-notch interpersonal, communication, and problem solving abilities. Motivated to continue to learn and grow as a professional.
Overview
8
8
years of professional experience
Work History
Foot & Ankle Sales Representative
Stryker
Cleveland, OH
05.2024 - Current
- Analyzed market trends to identify opportunities for sales growth within assigned territory.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Collaborated closely with sales team members to reach collective goals, sharing best practices and techniques for success.
- Assisted in organizing educational workshops for healthcare providers to enhance their understanding of the company's products and increase overall usage rates.
- Fostered culture of continuous improvement, encouraging feedback on product lineup and sales tactics.
- Researched potential clients and markets to prepare for appointments.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Foot & Ankle Sales Associate
Stryker
Cleveland, OH
01.2023 - 05.2024
- Developed and maintained relationships with healthcare professionals to promote product benefits and enhance brand loyalty.
- Designed customized solutions for clients, addressing specific needs and enhancing customer satisfaction levels.
- Managed inventory levels and collaborated with supply chain partners to ensure timely product availability for clients.
- Expanded territory sales by identifying new healthcare facilities and networking with key decisionmakers.
- Managed a high volume of accounts simultaneously while maintaining an organized schedule for optimal time management.
- Increased customer satisfaction by providing knowledgeable product presentations and demonstrations to medical professionals.
- Established long-term client relationships through consistent follow-ups and excellent communication skills.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
Foot & Ankle Sales Associate
DJO
Cleveland, OH
05.2022 - 01.2023
- Drove sales through exceptional customer service and product knowledge
- Collaborated with team to optimize inventory management and reduce stock discrepancies
- Analyzed customer feedback to enhance service delivery and improve satisfaction
- Developed relationships with Doctors to foster loyalty and repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Locker Room Attendant
Avon Oaks Country Club
Avon, Ohio
12.2019 - 05.2022
- Cleaned locker rooms daily, including floors, showers, and bathroom stalls.
- Stayed current on facility offerings to help members with policies, procedures, and service questions.
- Washed, folded, and stocked member towels to maintain orderly appearance.
- Managed daily itemized checklists to keep locker room spaces professional and guest-ready at all times.
- Maintained cleanliness of dressing room by cleaning mirrors, removing clothing hangers, and vacuuming floor.
- Stocked counters with locker room toiletries and loaded dirty towels into washers and dryers.
- Assigned lockers to gym patrons and explained instructions for locking mechanisms.
- Answered guest questions regarding available services, fees, and facility policies.
Bag Room Employee
Avon Oaks Country Club
Avon, Ohio
04.2018 - 12.2019
- Collected, organized, and cleaned range baskets to prepare for use by new guests.
- Used mechanical and hand machinery to recover range balls.
- Checked carts regularly for any upkeep needs, including cleaning, charging, and trash removal.
- Assisted patrons with shop, course, and equipment needs.
- Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests.
- Completed regular inspections of equipment to identify any wear or damage and perform the necessary repairs.
- Coordinated effective schedules for recreational groups using the same facilities.
Education
Bachelor of Science - Biology
Bowling Green State University
Bowling Green, Ohio05.2022
Partnership with Bowling Green State University - Biology
Lorain County Community College
Elyria, Ohio05.2022
Skills
- Verbal communication
- Teamwork
- Customer relations
- Problem-solving
- Public speaking
- Prioritization
- Planning
Accomplishments
- Exceeded annual sales quota at 118% PTQ, earning 3rd place for Rookie of the Year among all first-year representatives at Stryker
Timeline
Foot & Ankle Sales Representative
Stryker
05.2024 - Current
Foot & Ankle Sales Associate
Stryker
01.2023 - 05.2024
Foot & Ankle Sales Associate
DJO
05.2022 - 01.2023
Locker Room Attendant
Avon Oaks Country Club
12.2019 - 05.2022
Bag Room Employee
Avon Oaks Country Club
04.2018 - 12.2019
Bachelor of Science - Biology
Bowling Green State University
Partnership with Bowling Green State University - Biology
Lorain County Community College