Brian Flowers
Fair Oaks,CA
Summary
Hardworking and dependable Assistant General Manager dedicated to managing and promoting a strong and profitable workplace. I strive to instill a positive and encouraging work environment. While maintaining strong customer relations for future opportunities.
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Caliber Auto Glass
09.2022 - Current
- Handled cash accurately and prepared deposits.
- Interacted well with customers to build connections and relationships.
- Scheduled employees for shifts, taking into account customer needs and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems to prevent long-term habits.
- Handled problematic customers and clients to assist and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Resolved problems promptly to elevate customer approval..
Glass Lead Technician
Caliber Auto Glass
05.2022 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on auto glass related concerns.
- Tracked equipment and inventory.
- Fostered relationships with internal and external customers.
- Led monthly meetings.
General Manager
Caliber Auto Glass
06.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Managed employee evaluations.
- Scheduled employees for shifts, taking into account customer needs and employee strengths.
- Interacted well with customers to build connections and lasting relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
Education
No Degree - Autobody Repair
Gavilan College
Gilroy, CANo Degree - Psychology
Gavilan College
Gilroy, CANo Degree - Architectural And Building Sciences
Sierra College
Rocklin, CAHigh School Diploma -
Gilroy High School
Gilroy, CA06.1988
Skills
- Customer Retention
- Customer Relations
- Inventory Tracking
- Sales Techniques
- Staff Management
- Staffing Schedule Suggestions and Time Management
Timeline
Assistant General Manager
Caliber Auto Glass
09.2022 - Current
Glass Lead Technician
Caliber Auto Glass
05.2022 - Current
General Manager
Caliber Auto Glass
06.2021 - Current
No Degree - Autobody Repair
Gavilan College
No Degree - Psychology
Gavilan College
No Degree - Architectural And Building Sciences
Sierra College
High School Diploma -
Gilroy High School
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