Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Brian Ford

Glendale

Summary

Goal-oriented manager with distinguished experience in tire industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Strong communication and interpersonal skills for providing superior customer service. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.

Overview

11
11
years of professional experience

Work History

Key Account Manager

Hankook America
04.2023 - Current
  • Built and maintained strong client relationships to drive business growth with west regions two largest commercial accounts, Purcell Tire & Border Tire & Recapping. Further, continued managing 4+ state territory with 120+% YOY growth.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Set and achieved company defined sales goals; specifically helping key accounts reduce inventory levels where necessary, then achieving near 100% YOY sell in.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to event marketing, sales and brand promotion.

Territory Manager

Hankook America
03.2021 - 04.2023
  • Established successful account relationships by building rapport and maintaining consistent communication with key customers within assigned territory.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships. Lead west region in YOY Fleet sales in 2022; second largest YOY increase in overall sales in 2022.
  • Prepared sales presentations for clients showing overall value of Hankook commercial products by expanding on features and benefits of product.
  • Manage expenses according to company guidelines and determined most efficient process to maintain proper relationships and support current dealer and fleet networks.

Manager

Les Schwab Tires
07.2017 - 02.2021
  • Supervisor to 12 employees; performed bi-annual evaluations with focus on specific and measurable goals to facilitate store and employee growth. Promoted 3 employees to management roles.
  • Met all company objectives and sales targets including achieving multiple single month sales records as well as achieving annual sales record in 2019.
  • Received "A", highest rating, on internal audit in 2018, that inspects all business records, including purchasing, accounting, inventory, and personnel records.
  • Increased accounts receivable by 37%. Accomplished by creating positive customer service environment; while developing and implementing procedures for collecting outstanding accounts which reduced risk by over 25%.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.


Assistant Manager

Les Schwab Tires
05.2014 - 06.2017
  • Led 32 employees in day-to-day tasks, implementing sales, safety, and maintenance directives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed and implemented monthly and daily sales goals.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences..
  • Developed strategy to increase sales and drive profits.

Education

High School Diploma -

Glendale High School
Glendale, OR
06.2002

Skills

  • Employee Motivation
  • Account Management
  • New Business Opportunities
  • Sales Territory Growth
  • Account Strategy
  • Prospecting and Cold Calling
  • Customer Service and Assistance
  • Client Relationship-Building

Additional Information

Proficient in Microsoft Office, SAP and Salesforce CRM

Timeline

Key Account Manager

Hankook America
04.2023 - Current

Territory Manager

Hankook America
03.2021 - 04.2023

Manager

Les Schwab Tires
07.2017 - 02.2021

Assistant Manager

Les Schwab Tires
05.2014 - 06.2017

High School Diploma -

Glendale High School

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