Brian gambarini
Summary
Detail-oriented Assistant Manager experienced in team leadership, project management, and operational procedures. Achieved improved efficiency and increased productivity through effective relationship-building and strategic planning. Focused on driving customer satisfaction and motivating staff to accomplish demanding objectives.
Overview
1
1
Language
5
5
years of professional experience
Work History
Assistant Manager
Cupbop
American Fork, Utah
09.2023 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels and ensured proper stock rotation for fresh ingredients.
- Coordinated daily staff schedules to optimize labor and service efficiency.
- Facilitated team meetings to discuss goals, challenges, and service improvements.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Employee
MOD Pizza
Saratoga Springs, Utah
08.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Managed inventory levels, restocking supplies as needed for efficient service.
- Assisted in training new staff on pizza-making techniques and kitchen protocols.
- Prepared pizza dough and ingredients to ensure quality and freshness.
- Operated ovens and cooking equipment to bake pizzas consistently.
- Assembled pizzas with precision, ensuring proper ingredient distribution.
- Maintained cleanliness of work areas, adhering to food safety standards.
- Cleaned and sanitized kitchen surfaces and equipment.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Stocked shelves with necessary ingredients for making pizzas.
Education
Utah High School Completion Diploma
Salt Lake City, UTSkills
- Customer service
- Sales growth
- Inventory management
- Employee supervision
- Staff supervision
- Employee training
- Orientation and training
- Staff development
- Team building
- Team collaboration
- Team motivation
- Conflict resolution
- Effective communication
- Verbal and written communication
- Decision-making
- Problem solving
- Problem-solving
- Customer satisfaction
- Coaching and mentoring
- Policy enforcement
- Money handling
- Employee performance evaluation
Languages
Portuguese
Native/ Bilingual
Timeline
Assistant Manager
Cupbop
09.2023 - Current
Employee
MOD Pizza
08.2021 - 06.2022
Utah High School Completion Diploma