Brian Garcia
Spencer
Summary
Accomplished professional with a proven track record at Mercy, excelling in problem-solving and team collaboration. Leveraged workflow optimization to enhance efficiency and patient satisfaction. Demonstrated expertise in educating clients and maintaining confidentiality. . Adept at developing tailored solutions and fostering positive relationships, driving success across diverse roles.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Mercy
04.2025 - 08.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals.
- Operated pharmacy software for processing prescriptions and managing records.
- Educated patients on medication usage and potential side effects effectively.
Physical Therapy Technician
Mercy Physical Therapy
07.2024 - 04.2025
- Assisted physical therapists in implementing treatment plans for diverse patient needs.
- Educated patients on exercises and proper techniques to promote recovery and mobility.
- Maintained cleanliness and safety of treatment areas and equipment, ensuring compliance with health standards.
- Documented patient progress and treatment responses in electronic health records promptly.
Call Center Representative
T-Mobile
10.2021 - 06.2024
- Managed high-volume inbound calls, delivering exceptional customer service and support.
- Resolved customer inquiries effectively, utilizing problem-solving skills to enhance satisfaction.
- Documented customer interactions accurately in CRM system for streamlined follow-up.
- Collaborated with team members to share best practices and improve service delivery.
Order Picker
Amazon
04.2020 - 10.2021
- Operated handheld scanners to locate and pick items accurately for customer orders.
- Managed inventory levels by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow efficiency and enhance order fulfillment processes.
- Trained new hires on safety protocols, equipment use, and operational procedures.
Insurance Agent
State Farm
03.2014 - 02.2020
- Developed customized insurance plans tailored to client needs and risk profiles.
- Educated clients on policy options, coverage limits, and claims processes.
- Managed client relationships to ensure satisfaction and retention.
- Conducted regular policy reviews to identify coverage gaps and recommend adjustments.
Retail Merchandiser
Ross Dress for Less
03.2010 - 09.2014
- Coordinated merchandise displays to enhance visual appeal and drive customer engagement.
- Analyzed inventory levels to optimize stock placement and minimize excess.
- Trained junior team members on merchandising techniques and company standards.
- Implemented seasonal merchandising strategies to align with promotional calendars.
Youth Counselor
Boys and Girls Club
05.2005 - 09.2010
- Facilitated engaging programs promoting personal growth and social skills among youth.
- Developed individualized action plans addressing specific needs of at-risk youth.
- Mentored junior staff, enhancing their counseling techniques and program delivery.
- Collaborated with community organizations to expand resource availability for youth services.
Education
GED -
Weatheford College
Weatheford, TexAssociate of Applied Science - Pre-nursing Student
Rose State College
Midwest City, OK05-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Mercy
04.2025 - 08.2025
Physical Therapy Technician
Mercy Physical Therapy
07.2024 - 04.2025
Call Center Representative
T-Mobile
10.2021 - 06.2024
Order Picker
Amazon
04.2020 - 10.2021
Insurance Agent
State Farm
03.2014 - 02.2020
Retail Merchandiser
Ross Dress for Less
03.2010 - 09.2014
Youth Counselor
Boys and Girls Club
05.2005 - 09.2010
GED -
Weatheford College
Associate of Applied Science - Pre-nursing Student
Rose State College