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Director of Sales and Education with over 20 years of
experience in skincare, spa, and business-to-business
sales with a focus in business management, specializing
in strategic planning and tenant relations. Proficient in
CRM software, negotiation, and digital marketing, with a
proven track record of enhancing account revenue
through successful sales and education tactics within
the skincare and beauty industry. Adept at providing
prompt, personalized service, fostering a responsible
and trusting environment for partners, and continuously
seeking innovative solutions to drive business growth.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.


  With The Renaissance Waterford 4-star hotel Created a cohesive and high-performance team. that continuously strives for positive results and improvement. providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; Verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance. All this while maintaining communication with all department leadership and managing revenue to exceed over 45% year over year.
  With Residence Inn my focus and achievement were overseeing the remodeling fazes with the small remodels and opening back up the pool, and breakfast area along with getting OOO rooms up and ready to sell. Hiring new staff has caused our GSS score to up by 50 points. (The hotel was the lowest score mainly do to the product not being ready) Also another achievement was exceeding budget by over 13k month over month while going through the remodeling mainly through great guest services, and have a clean product.
  With Woodspring Suites Hotels my focus and achievement here was to change the culture of the hotel completely. I did this by increasing the rates monthly, daily, and weekly. In doing this I got out some of the more questionable guests that were destroying the hotel. I retrained some old staff and hired new. I also contracted with corporate support companies to come and upgrade rooms, public areas and repaved the parking lot for a more visual appealing appearance to guests. Making it easier to sell the product going forward. With all the changes I was able to increase revenue by 2 million annually.
  With Hilton Homewood Suites my focus was to stabilize and grow the staff development a culture of growth and achievement. This was done by focusing on training and hands on approach by showing team members physical examples of great quality of service with guests and duties. Additional focus community connections with local businesses, organizations, chamber of commerce. Other achievements are guest service score from 40 up to 70% OTA score average 4 of 5 and passing QA yet again as with all my hotels I have managed.
  With TownePlace Suites (Regional, and Temp GM role 4 months) my focus was to stabilize the staff and bring the hotel up to full brand compliance. This was done by training, hiring new people and reviewing this with current staff. Changing the F&B department completely and helping to improve the GSS scores. I also focused on developing new leadership. All the while the hotel was preparing to go into renovations. During this time the GSS score went from 30% to 78% and staff from 50% operational to 100% operational and fully staffed.


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled at reorganizing offices for superior functionality. Top-notch management abilities in financial, personnel and clerical areas. Organized with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Fast-learner with interest in developing new skills to better support industry staff and management. Highly knowledgeable in areas of property management, budgeting, and AP/AR activities. Skillful coordinator of staff, resources and daily operations. Driven, resourceful, and dynamic. Offering these skills and strong work ethic.

Brian Gibson

Summary

Overview

Work History

Regional Sales Manager

Account Representative

Account Executive

Territory Account Manager

Client Partner

Education

Bachelor of Science - Sport Management

Skills

Timeline

Client Partner

Account Executive

Territory Account Manager

Bachelor of Science - Sport Management

Regional Sales Manager

Account Representative

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