Brian Gillespie
Tamworth,NH
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
25
25
years of professional experience
Work History
Supervisor
JD Brandin Tree Service
Holderness, NH
01.2023 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of jobs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Manager
Combat Sports Agency
Boston MA
06.2010 - 06.2018
- Managed and motivated fighters to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for athletes and patrons.
- Enhanced organizational satisfaction by resolving disputes promptly, maintaining open lines of communication.
Promoter
East Coast Combat Warriors
Lowell, MA
03.2013 - 06.2015
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
Account Manager
CTM Media Group
Woburn, MA
05.2012 - 05.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
True Advantage
Framingham, MA
05.2000 - 05.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Supervisor
Roxy.com
Marlboro, MA
10.1998 - 07.2004
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
GED -
South Boston High
South Boston, MA05.1986
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
Timeline
Supervisor
JD Brandin Tree Service
01.2023 - 02.2024
Promoter
East Coast Combat Warriors
03.2013 - 06.2015
Account Manager
CTM Media Group
05.2012 - 05.2015
Manager
Combat Sports Agency
06.2010 - 06.2018
Sales Manager
True Advantage
05.2000 - 05.2008
Sales Supervisor
Roxy.com
10.1998 - 07.2004
GED -
South Boston High