Brian Godoy
Kissimmee
Summary
Dedicated customer service and operations professional with 12+ years of experience across hospitality, theme parks, aviation, automotive title processing, retail, and logistics. Proven ability to provide exceptional guest experiences, manage high-volume environments, and support operational efficiency with accuracy and professionalism. Strong communication skills, advanced computer proficiency, and a consistent record of reliability and teamwork.
Overview
15
15
years of professional experience
Work History
CM Attractions
Walt Disney World Parks and Resorts
Lake Buena Vista
03.2025 - Current
- Provide exceptional guest service across parks and resorts, rotating between multiple front-line roles to support seamless operations.
- Greeter: Welcome guests, provide directions, answer questions, and set a positive tone upon arrival.
- Parking Attendant: Assist with traffic flow, parking operations, and guest safety while offering clear, friendly instructions.
- Cashier: Process transactions accurately in retail and food & beverage environments with a guest-focused approach.
- Uphold Disney’s highest standards of safety, cleanliness, and service excellence for millions of visitors annually.
Senior total lost agent
Copart Auto Auctions
Kissimmee
02.2024 - 03.2025
- Performed high-volume data entry for major vehicle insurance providers.
- Managed title procurement processes by responding to inquiries, processing claim packets, and coordinating with insurance companies.
- Provided phone support to members, assessing customer needs and delivering effective solutions.
Title Specialist
IAA
Kissimmee
03.2019 - 04.2024
- Processed vehicle titles in accordance with DMV and state regulations, ensuring accuracy and legal compliance.
- Responded to customer inquiries via phone and email, resolving concerns and providing exceptional service.
- Maintained and updated vehicle information databases, ensuring data integrity and accessibility.
- Coordinated with the DMV and other authorities to complete title transfers efficiently.
- Analyzed data to create reports related to auction performance, vehicle status, and customer feedback.
Ramp Agent
Frontier Airlines
Orlando
10.2018 - 02.2019
- Loaded and unloaded aircraft baggage, cargo, and mail to support timely flight operations.
- Marshalled aircraft to gates, ensuring safe and precise parking procedures.
- Prepared arrival gates and coordinated use of ground support equipment.
- Supported aircraft departure processes including fueling, baggage loading, and cargo securing.
- Operated GSE equipment (tugs, belt loaders, carts) following strict safety procedures.
- Collaborated with team members to minimize delays and maximize operational efficiency.
Stock Room Associate
Nike
Orlando
06.2013 - 11.2018
- Executed merchandise pickups and deliveries across Orlando and Kissimmee Nike locations.
- Provided expert product knowledge and personalized recommendations to customers.
- Resolved customer concerns and enhanced the overall shopping experience.
- Supported sales floor operations including stocking, rotation, and merchandising displays.
- Completed extensive training in customer service, footwear technology, and apparel.
- Served as a Pro Athlete specializing in footwear, training staff on Nike shoe technology.
- Served as a Digital Pro, ensuring all store electronics were operational and training staff on Nike apps (Nike+, SNKRS, Training Club, Run Club).
Stock Room Associate
Polo Ralph Lauren Factory Store
Orlando
11.2010 - 06.2012
- Delivered welcoming and professional customer service.
- Processed incoming merchandise shipments and organized stockroom inventory.
- Assisted with floor-set projects during corporate visits.
- Prepared sales floor by replenishing merchandise and maintaining optimal stock levels.
Education
High School Diploma -
Oak Ridge
Orlando, FL06-2008
Skills
- Customer Service (12 years)
- Advanced Computer Skills (15 years)
- Bilingual: English & Spanish
- Disney Service Standards
- Retail Sales & POS Systems
- Nike Technology (5 years)
- Communication & Conflict Resolution
- Data Entry & Documentation
- Safety Compliance
- D-License (Security Officer)
- Certified Security Officer
Timeline
CM Attractions
Walt Disney World Parks and Resorts
03.2025 - Current
Senior total lost agent
Copart Auto Auctions
02.2024 - 03.2025
Title Specialist
IAA
03.2019 - 04.2024
Ramp Agent
Frontier Airlines
10.2018 - 02.2019
Stock Room Associate
Nike
06.2013 - 11.2018
Stock Room Associate
Polo Ralph Lauren Factory Store
11.2010 - 06.2012
High School Diploma -
Oak Ridge