Taylor Breitenstein

• Managed patient scheduling for a busy dental office, coordinating appointments for multiple providers
• Verified insurance eligibility, processed claims, and explained treatment costs to patients
• Collected payments, handled billing inquiries, and balanced daily transactions
• Maintained accurate patient records using dental practice management software (Dentrix)
• Provided front-line customer service, resolving patient concerns professionally and efficiently
• Reduced appointment gaps/no-shows by confirming appointments and managing reminders
• Supported clinical staff by coordinating patient flow and preparing charts
• Posted insurance payments accurately, including paper checks and electronic funds transfers (EFTs)
• Reconciled insurance payments with explanation of benefits to ensure correct account balances
• Applied insurance payments, adjustments, and write-offs in accordance with carrier contracts
• Identified and resolved payment discrepancies and underpayments
• Maintained accurate patient ledgers and insurance aging reports
• Processing refunds per patient requests

This management position demands a combination of leadership, organizational abilities, and strong teamwork. The role involves overseeing front desk operations at two locations, ensuring the delivery of exceptional customer service, and achieving high levels of patient satisfaction. One of my proudest accomplishments is receiving two promotions during my tenure at this company, a testament to my unwavering dedication, work ethic, and the high level of skill I bring to the role. Key responsibilities include:

• Manage administrative tasks, including the creation and coordination of staff schedules
• Address and resolve patient and employee concerns in a timely and effective manner
• Provide guidance and troubleshooting for technical and system-related issues
• Conduct staff training sessions to ensure consistent performance and skill development
• Design and implement policies and procedures, ensuring staff comprehension and adherence
• Support staff in embracing change and adapting to new processes in a positive manner
• Perform essential front desk duties, such as managing phone calls, emails, patient reports, and
  doctor schedules
• Maintain professionalism and foster strong relationships with referral sources
• Oversee insurance verification processes
• Handle billing responsibilities, including managing patient accounts, posting insurance payments, and monitoring account aging

• Deliver exceptional customer service to all patients.
• Assist with the preparation and execution of various procedures.
• Demonstrate strong teamwork and maintain professionalism in all interactions.
• Thrive in fast-paced work environments with ease and efficiency.
• Proficient in utilizing dental software for multiple tasks.

• Extensive experience in insurance authorization and verification processes.
• Communicate policies, procedures, and services to patients clearly, utilizing both medical and
  administrative knowledge.
• Operate office equipment, including voicemail systems, and proficiently use software
  applications such as word processing and spreadsheets to prepare reports.
• Build strong interpersonal relationships with patients to enhance their experience and promote
  better outcomes.
• Collaborate effectively with staff to ensure seamless operations and optimal team performance