Brian Gray
Beckley,WV
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, and networking to drive growth initiatives.
Overview
14
14
years of professional experience
Work History
Business Manager
United Parcel Service, UPS
Charleston, WV
06.2024 - Current
- Ensures implementation and maintenance of a comprehensive Health & Safety plan.
- Oversees and reviews risk management and safety compliance audits.
- Monitors employee safety training and certifications.
- Develops working relationships with local union officials.
- Identifies customer needs and determines solutions that meet business goals.
- Builds relationships with customers to resolve customer issues.
- Emphasizes customer service and satisfaction.
- Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
- Conducts performance evaluations and resolves individual and group performance issues.
- Identifies opportunities for advancing skills and capabilities.
Business Manager
United Parcel Service, UPS
Beckley, WV
01.2019 - 06.2024
- Ensures implementation and maintenance of a comprehensive Health & Safety plan.
- Oversees and reviews risk management and safety compliance audits.
- Monitors employee safety training and certifications.
- Develops working relationships with local union officials.
- Identifies customer needs and determines solutions that meet business goals.
- Builds relationships with customers to resolve customer issues.
- Emphasizes customer service and satisfaction.
- Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
- Conducts performance evaluations and resolves individual and group performance issues.
- Identifies opportunities for advancing skills and capabilities.
Package IE Planner
United Parcel Service, UPS
Charleston, WV
01.2017 - 01.2019
- Holds others accountable to established performance levels to achieve individual and group goals
- Recommends adjustments to ensure the solutions incorporate and accurate scope of work
- Co-ordinates with other internal business groups on deals involving multiple projects to ensure an effective solution is developed
- Performs cost benefit analyses to ensure effective use of UPS resources and maximum return-on-investment
- Creates functional design requirements to define how the application will perform
- Assists with validation of planned versus actual task completion to determine project impacts
- Supervises project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end
- Assists in development of project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications
- Develops and maintains work measurement for all operations to support all necessary operating plans and reflect current normal conditions
- Works with Operations to develop a shift plan (i.e., schedule that defines the shifts, area of coverage, specific work, and movements needed within a specified parameter), which supports both operation and customer requirements
- Participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
ORION Supervisor
United Parcel Service, UPS
Charleston, WV
01.2016 - 01.2017
- Implemented and deployed new mileage saving technology across Mid Atlantic District.
- Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
- Provides feedback and support
- Supports a collaborative work environment through continuous communication and relationship building
- Coaches and develops others using career development processes and tools
On Road Supervisor
United Parcel Service, UPS
Beckley, WV
04.2015 - 01.2016
- Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
- Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
- Applies an understanding of policies and procedures to situations and operations in a business area
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
- Ensures implementation and maintenance of a comprehensive health and safety plan
- Conducts risk management and safety compliance audits
- Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
- Maintains employee safety training and certifications
- Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
- Determines employee training needs to produce continuous development plans
- Provides feedback and support
- Conducts performance evaluations and resolve individual and group performance issues
- Supports a collaborative work environment through continuous communication and relationship building
- Applies legal, regulatory and safety compliance knowledge to reduce company risk
- Assesses, identifies, measures and monitors customer or business needs and trends
- Coaches and develops others using career development processes and tools
Package Dispatch Supervisor
United Parcel Service, UPS
Elkins, WV
01.2014 - 04.2015
- Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
- Determines employee training needs to produce continuous development plans.
- Provides feedback and support to preload Supervisors and Hourly employees.
- Conducts performance evaluations and resolve individual and group performance issues.
- Supports a collaborative work environment through continuous communication and relationship building.
- Ensures all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
- Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Package Dispatch Supervisor
United Parcel Service, UPS
Lewisburg, WV
01.2012 - 01.2014
- Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
- Determines employee training needs to produce continuous development plans.
- Provides feedback and support to preload Supervisors and Hourly employees.
- Conducts performance evaluations and resolve individual and group performance issues.
- Supports a collaborative work environment through continuous communication and relationship building.
- Ensures all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
- Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Preload Supervisor
United Parcel Service, UPS
Lewisburg, WV
01.2011 - 01.2012
- Develops and maintains good working relationships with employees, management, and customers.
- Facilitates training with new and current employees.
- Ensures all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.
- Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
- Establishes and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
- Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.
- Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
- Ensures all employees adhere to safety policies and procedures at all times.
Education
Associate of Science - Allied Health
New River Community And Technical College
Beaver, WV12-2010
Skills
- Customer Service
- Operations Management
- Policy Implementation
- Staff Training
- Strategic Planning
- Employee Management
- Logistics Management
- Documentation And Reporting
- Client Relationship Management
- Operational leadership
- Performance Evaluations
- Team Building and Leadership
- Recruiting and Hiring
- Coaching and Mentoring
- Risk Assessment and Management
Timeline
Business Manager
United Parcel Service, UPS
06.2024 - Current
Business Manager
United Parcel Service, UPS
01.2019 - 06.2024
Package IE Planner
United Parcel Service, UPS
01.2017 - 01.2019
ORION Supervisor
United Parcel Service, UPS
01.2016 - 01.2017
On Road Supervisor
United Parcel Service, UPS
04.2015 - 01.2016
Package Dispatch Supervisor
United Parcel Service, UPS
01.2014 - 04.2015
Package Dispatch Supervisor
United Parcel Service, UPS
01.2012 - 01.2014
Preload Supervisor
United Parcel Service, UPS
01.2011 - 01.2012
Associate of Science - Allied Health
New River Community And Technical College
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