Brian Green
Enrollment Administrator
Glendale,AZ
Summary
Accomplished Professional with experience in managing all aspects of university and financial enrollment processes. Possesses solid organizational communication, leadership, and customer service skills, as well as superior project planning. Profound knowledge of training in areas of Quality Assurance and Customer Service with proven results. Establishes exceptional business relationships with prospective clients and colleagues. Looking to change and advance and continue to work in the Enrollment Advising positions.
Overview
10
10
years of professional experience
Work History
Enrollment Advisor
Pearson
Chandler , Arizona
03.2017 - Current
- Finalized and processed enrollment applications for students attending Arizona State University Online.
- Created and followed call scripts and flows to maximize effectiveness.
- Reached out to applicants via calls, SMS texts, and emails.
- Met or exceeded enrollment and retention goals consistently.
- Communicated details about available degree programs, courses, and services.
- Helped students complete applications and navigate admissions processes.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Quality Assurance Specialist III
Freedom Debt Relief
Tempe , Arizona
02.2015 - 03.2017
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating Customer Service Representatives on quality control.
Customer Service Representative
Freedom Debt Relief
Tempe, Arizona
05.2013 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Arts - General Studies (Business Administration)
Northern Arizona University
Flagstaff, AZAssociate of Arts - Secondary Education And Business
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Admissions Processes
- Administrative Support
- Enrollment Processing
- Open Enrollment
- Scheduling Appointments
- Customer Service Process Improvement
- Enrollment Assistance
- Form Completion and Submission
- Client Prospecting
- Interpersonal Communication Skills
- Quality Assurance Requirements
Timeline
Enrollment Advisor
Pearson
03.2017 - Current
Quality Assurance Specialist III
Freedom Debt Relief
02.2015 - 03.2017
Customer Service Representative
Freedom Debt Relief
05.2013 - 02.2015
Bachelor of Arts - General Studies (Business Administration)
Northern Arizona University
Associate of Arts - Secondary Education And Business
Maricopa Community Colleges - Scottsdale Community College
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