Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Brian Hampton

Tuckerton,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Inside Sales Specialist

Lowes Home Improvment
Manahawkin, NJ
11.2007 - 12.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.
  • Created customized presentations tailored towards specific customer requirements.
  • Utilized CRM software to manage sales pipeline process from lead generation through close.
  • Performed administrative tasks such as answering phones, filing documents, entering data into databases.
  • Monitored competitor activities and kept abreast of industry developments and trends that could affect business objectives.
  • Investigated sales and service issues to provide successful resolutions.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Delivered superior customer support to improve account retention rate.

Inside Sales Specialist

Home Depot
Fairless Hills, PA
04.1997 - 11.2007
  • Maintained strong relationships with existing customers through regular contact and follow-up calls.
  • Provided timely feedback on customer inquiries, complaints, and requests for information.
  • Researched pricing models to determine optimal cost structure for products and services offered.
  • Identified opportunities to expand customer base by attending networking events and conferences.
  • Prepared detailed proposals outlining product specifications, delivery timelines and payment terms.
  • Utilized CRM software to manage sales pipeline process from lead generation through close.
  • Performed administrative tasks such as answering phones, filing documents, entering data into databases.
  • Advised management on best practices related to inside sales operations including staffing levels and compensation plans.
  • Monitored competitor activities and kept abreast of industry developments and trends that could affect business objectives.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Education

High School Diploma -

Neshaminy High School
Langhorne, PA
06-1988

Some College (No Degree) - Accounting and Business Management

Bucks County Community College
Newtown, PA

Skills

  • Performance Tracking
  • Customer Relationship Building
  • Cold-calling
  • CRM proficiency

Certification

  • Able to drive Warehouse equipment
  • Was In store trainer for Flooring, Millwork

Accomplishments

  • Was Flooring Supervisor for 2 1/2 Years of the 16 years of service at Lowes and increased sales from pervious year by 18%

References

References available upon request.

Timeline

Inside Sales Specialist

Lowes Home Improvment
11.2007 - 12.2023

Inside Sales Specialist

Home Depot
04.1997 - 11.2007

High School Diploma -

Neshaminy High School

Some College (No Degree) - Accounting and Business Management

Bucks County Community College

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Brian Hampton