Brian Hanley
Charlotte
Summary
Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Avis Budget Group
05.2025 - Current
- Assisted in training new team members on customer service protocols and best practices.
- Coordinate with operations to ensure vehicle availability and readiness.
- Inspect vehicles for cleanliness and damage before and after rentals.
- Assist customers with vehicle rentals, returns, upgrades, and reservations.
- Provide accurate information regarding rental policies, pricing, insurance options, and vehicle features.
Valet Parking Supervisor
BestRoom LLC
01.2021 - 01.2025
- Supervised valet operations, ensuring efficient vehicle handling and customer satisfaction.
- Trained and mentored staff on best practices for parking procedures and customer service.
- Developed training materials for onboarding new valet attendants, fostering team cohesion.
- Monitored inventory of parking equipment, ensuring availability and functionality at all times.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL05-2023
Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
Data Analysis, Proforma Budgeting, Financial Analysis
Director of Interchapter Relations for Theta Chi, Iota Theta
Complaint handling
Team member training
Order processing
Fast learner
Problem-solving
Certification
Business Analysis Foundations: Competencies. June 7th, 2022.
Quality Management for Operational Excellence. July 7th, 2022.
Timeline
Lead Customer Service Representative
Avis Budget Group
05.2025 - Current
Valet Parking Supervisor
BestRoom LLC
01.2021 - 01.2025
Bachelor of Science - Finance
University of Central Florida
Similar Profiles
Keishari EasonKeishari Eason
Retail Sales Associate (RSA) at Avis Budget GroupRetail Sales Associate (RSA) at Avis Budget Group
Tript Pal SainiTript Pal Saini
On Lot Driver at Avis Budget GroupOn Lot Driver at Avis Budget Group
Cameron HamiltonCameron Hamilton
Car Porter at Avis Budget GroupCar Porter at Avis Budget Group
Anne CrabtreeAnne Crabtree
AVP / Senior Project Manager, Business Transitions at LPL FinancialAVP / Senior Project Manager, Business Transitions at LPL Financial
Eva DeelEva Deel
Hostess at Catalina Kitchen & BarHostess at Catalina Kitchen & Bar