BRIAN HART
Cypress,TX
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
Monarch Landscape Management
06.2022 - Current
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Account Manager
BrightView Landscape
08.2021 - 06.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
Silversand Services
02.2014 - 08.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Associate of Science - Horticulture
Houston Community College
Houston, TX2012
Associate of Arts - Culinary Arts
Johnson And Wales University
Charleston, SC1998
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Business Development
- Relationship building and management
- Client Relationship Building
- New Business Development
- Account Management
- CRM Management
- Lead Generation
Affiliations
- TNLA
- ISA
Certification
- ISA Certified Arborist-TX-4497A
- ISA Texas Oak Wilt Qualified
- ISA T.R.A.Q. Certified
- TNLA Certified Landscape Associate
- OSHA 10 Certified
Timeline
Business Development Manager
Monarch Landscape Management
06.2022 - Current
Account Manager
BrightView Landscape
08.2021 - 06.2022
Account Manager
Silversand Services
02.2014 - 08.2021
Associate of Science - Horticulture
Houston Community College
Associate of Arts - Culinary Arts
Johnson And Wales University
- ISA Certified Arborist-TX-4497A
- ISA Texas Oak Wilt Qualified
- ISA T.R.A.Q. Certified
- TNLA Certified Landscape Associate
- OSHA 10 Certified
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