Brian Heidrich
New Kensington,PA
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
25
25
years of professional experience
Work History
Clerk
USPS
Pittsburgh, PA
07.2014 - Current
- Provided efficient customer service by handling mail transactions, including postage sales, package processing, and address verification.
- Accurately sorted and distributed incoming and outgoing mail to ensure timely delivery and operational efficiency.
- Maintained detailed records of shipments, payments, and postal transactions while adhering to federal regulations and USPS policies.
- Assisted customers with inquiries, problem resolution, and shipping options, improving overall customer satisfaction and service experience.
- Series: 2340 - Grade: T6
- Hours per week: 40
Cook
US Army
Buffalo, NY
07.2001 - 05.2005
- Led and mentored diverse teams in high-pressure environments, ensuring mission readiness, accountability, and strong unit cohesion.
- Communicated critical information clearly and efficiently across multiple levels of command, enabling effective decision-making and mission success.
- Coordinated operations and logistics by collaborating with team members and leadership, demonstrating adaptability and strong interpersonal skills.
- Trained and guided personnel on procedures, safety protocols, and performance standards, fostering professional development and operational excellence.
- Series: 0545
- Hours per week: 50
Education
Technical or occupational certificate -
Suny Attain Lab
Niagara Falls, NY10-2013
Associate's degree - Computer Information Systems
Niagara County Community College
Sanborn, NY05-2012
Associate's degree - Information technology, Computer Networking
ITT Technical Institute
Getzville, NY12-2009
Skills
- Regulatory compliance
- Interpersonal communication
- Scheduling and calendar management
- Task prioritization
- Written communication
- Prioritization
- Customer satisfaction
Timeline
Clerk
USPS
07.2014 - Current
Cook
US Army
07.2001 - 05.2005
Associate's degree - Computer Information Systems
Niagara County Community College
Associate's degree - Information technology, Computer Networking
ITT Technical Institute
Technical or occupational certificate -
Suny Attain Lab
Additional information
- Created professional documents in Microsoft Word, utilizing advanced formatting, templates, mail merge, and document automation features.
- Analyzed and managed data in Microsoft Excel using formulas, pivot tables, charts, and data visualization tools.
- Improved workflow efficiency by organizing data, automating tasks, and ensuring accuracy in reports and spreadsheets.
- Demonstrated proficiency in Microsoft Office tools to support business operations, reporting, and effective communication.