Brian Henriquez-Mercado
Ranson,WV
Summary
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Amazon Fresh
Gaithersburg, MD
10.2023 - 04.2026
- Led team in achieving operational excellence through effective inventory management and staff training.
- Developed and implemented strategies to enhance customer service and streamline store operations.
- Analyzed sales data to identify trends, adjust stock levels, and optimize product placement for increased revenue.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Enhanced team productivity with thorough training on new technologies and procedures.
Zone Lead (Outbound)
Amazon Fresh
Fairfax, VA
10.2022 - 07.2023
- Worked with managers to maintain high quality and safety standards
- Supervised and maintained Outbound workflow and operations
- Assisted in associate onboarding and provided training as needed
- Handled customer complaints/issues; ensured customer satisfaction
- Verified Outbound employees followed guidelines and protocol
- Acted as floor leader for associate questions and customer escalations
- Counted/balanced cash at store closing
- Contributed to continuous improvement by presenting and initiating ideas to increase productivity
- Other managerial duties when manager was unavailable
Outbound Associate
Amazon Fresh
Fairfax, VA
03.2022 - 10.2022
- Fulfilled online grocery orders
- Organized and packed merchandise in bags for delivery or customer pickup
- Assisted customers with returns and/or refunds
- Operated point-of-sale (POS) systems and handled cash
- Staged delivery orders for driver pickup
- Used system to scan, process and count inventory
- Assisted with replenishing merchandise on the sales floor
- Front faced products to make aisles look neat and appealing
Server
On the Border Mexican Grill and Cantina
Reston, VA
11.2019 - 03.2020
- Greeted customers and sat parties to their tables
- Provided appetizers, drinks and food to tables in a timely manner
- Maintained a clean environment
- Handled money, providing correct change
Server/ Host
Not Your Average Joe's
Reston, VA
07.2019 - 11.2019
- Greeted and sat customers to their table.
- Provided the customers with drinks.
- Ran food to the tables.
- Maintained a clean and organized environment.
- Took reservations over the phone
- Created a waitlist based on restaurant's capacity and efficiency
- Took orders and preparing orders for to-go
Daycare Attendant
Healthy Hound Playground
Sterling, VA
08.2018 - 09.2019
- Handling exchange of dog(s) from owner to daycare and vice-versa.
- Watching over and caring for dogs.
- Helping maintain a clean and safe environment
- Providing information on dogs, making note of any that require special care, especially those with medical needs or dietary restrictions.
- Providing dogs with multiple walks or other forms of exercise.
- Making any necessary changes for dogs so that they are at their most comfortable, whether that includes moving to another room or not being in daycare at all.
- Preparing feedback on dogs for owners and the business.
- Writing down incidents that occur during the day, calling the owner if needed.
Crew Member
Trader Joe's
Reston, VA
04.2015 - 07.2018
- Greeting customers and help create a better shopping experience.
- Providing information and answers to customers that have questions regarding the store, it's products, and activities.
- Stocking shelves/ organizing products to maintain a clean and organized environment.
- Building displays.
- Handling money at the registers.
- Writing orders for products.
- Taking orders that customers will need in the future.
- Being available for whatever management asked throughout the shift, sometimes even before or after the shift if needed
Host/Server
Mellow Mushroom
Herndon, VA
08.2013 - 10.2016
- Greeting and seating customers to their table.
- Provide the customers with drinks.
- Run food to the tables.
- Maintaining a clean and organized environment.
- Explaining the menu and answer questions if the customer had any.
- Taking orders and providing food in a timely manner.
- Ensuring customer is satisfied with experience
Supervisor, Customer Service
Food Lion
Sterling, VA
04.2012 - 10.2012
- Opened the store which included preparing the registers, preparing customer service area and, Assigning cashiers to registers
- Greeted customers
- Answered any questions to ensure customers were happy with their shopping experience
- Managed Customer Service Desk, which included Western Union, VA Lottery, returns and exchanges
- Handled money with customers
- Accounted for all the money from all of the registers, verifying the amount added up to store's system
- Created daily deposits for the bank
- Maintain a clean and organized work environment
- Report any undesired behavior or activities to HR or Loss Prevention
Education
Associate - Biology
Northern Virginia Community College
Sterling, VA05-2015
High school or equivalent - undefined
Herndon High School
Herndon, VA06-2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Documentation and reporting
- Equipment maintenance
Additional Information
Able to speak English and Spanish fluently
4+ years of studying French
Timeline
Assistant Store Manager
Amazon Fresh
10.2023 - 04.2026
Zone Lead (Outbound)
Amazon Fresh
10.2022 - 07.2023
Outbound Associate
Amazon Fresh
03.2022 - 10.2022
Server
On the Border Mexican Grill and Cantina
11.2019 - 03.2020
Server/ Host
Not Your Average Joe's
07.2019 - 11.2019
Daycare Attendant
Healthy Hound Playground
08.2018 - 09.2019
Crew Member
Trader Joe's
04.2015 - 07.2018
Host/Server
Mellow Mushroom
08.2013 - 10.2016
Supervisor, Customer Service
Food Lion
04.2012 - 10.2012
High school or equivalent - undefined
Herndon High School
Associate - Biology
Northern Virginia Community College