Brian Henry

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Supervisor: Paul Basel - Store Manager

Contact: (269) 685-8632 Ext. 501

• Documented patients' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Supervisor: Bradley Scurfield - Medical Intensive Care Unit Manager

Contact: scurfieib@bronsonhg.org

• Monitor patients and provide assistance as needed.
• Collaborate with healthcare professionals to implement safety protocols and procedures.
• Utilize strong observation skills to identify potential risks and hazards to patients.
• Demonstrate a high level of professionalism and the ability to work well in a team environment.

Supervisor: Leann VanderWall - Float Pool Manager

Contact: vanderwl@bronsonhg.org