Brian Hernandez
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience as a Shift Supervisor at PLS Check Cashers. Proven track record in accurate cash processing and employee supervision, enhancing customer engagement and satisfaction. Skilled in fostering team collaboration and resolving issues efficiently, ensuring smooth operations and a positive work environment.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Manager
Burger King
07.2018 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Education
Thomas Jefferson High School
4001 Walnut Hill Ln Suite Y, Dallas, TX 75229Skills
- Accurate cash processing
- Team encouragement
- Customer engagement in sales
- Employee supervision
- Verification processes
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashers
08.2023 - Current
Assistant Manager
Burger King
07.2018 - 05.2023
Thomas Jefferson High School
Similar Profiles
Estefania CarrascoEstefania Carrasco
CSR at Pls Check Cashers (Low Hours)CSR at Pls Check Cashers (Low Hours)
Jeremy RosadoJeremy Rosado
Teller/Bilingual Customer Service Representative at PLS Check CashersTeller/Bilingual Customer Service Representative at PLS Check Cashers
Frederick RichardsonFrederick Richardson
Shift Supervisor at PLS Check CashersShift Supervisor at PLS Check Cashers
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
Taylor HullTaylor Hull
Patient AR Supervisor at OneOncologyPatient AR Supervisor at OneOncology