Brian Hess
Short Pump,VA
Summary
A dynamic Store Manager with a proven track record at Havana Connections, excelling in operational efficiency and customer service management. Spearheaded promotional planning and personnel development, significantly exceeding sales goals. Expert at fostering customer loyalty and driving sales through innovative marketing strategies.
I personally understand that all clients and sales situations are unique int their needs and expectations. I have developed an expertise in identifying unique attributes of each sales situation and created tailored approaches that enhance customer relations while meeting my own goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Havana Connections
, VA
09.2016 - Current
- Oversee operations of two retail locations.
- Head of Sales, Hiring, and Training of Operations.
- Overseeing and scheduling employees at multiple locations.
- Regularly achieved sales goals by maintaining customer loyalty and increasing product purchases.
- Coordinated, marketed, and facilitated sales events with various vendors.
- Cultivated atmosphere to attract and retain new business.
- Achieved sales goals by implementing targeted selling strategies.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Exceeded personal sales goals for total revenues and new accounts.
- Participated in hiring process by conducting interviews and making hiring decisions.
- Provided product and sales training to new and existing employees.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed creative merchandising techniques to maximize exposure of products, increase sales of accessories.
- Educating both employees and customers on cigars and other products. Hundreds of different cigars, sizes, tobacco, flavor profiles, and additional products.
Education
High School Diploma -
Eastern Mennonite High School
Harrisonburg, VA01-1995
Skills
- Promotional planning
- Personnel development
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Operational efficiency
- Customer service
- Customer service management
- Marketing and promotions
- Retail inventory management
Custom
After dealing with numerous sales reps, I have grown to understand the importance of building and retaining relationships
My feeling is to be a great salesman, you have to be similar to a cameleon being able to blend into any situation.
Affiliations
- Tuckahoe Little League Board Member 4 years
- Tuckahoe Little League Equipment Manger 4 years
References
References available upon request.
Timeline
Store Manager
Havana Connections
09.2016 - Current
High School Diploma -
Eastern Mennonite High School