Brian Hess
Abingdon,MD
Summary
Executed task analysis, prioritization, and completion with professionalism and sound judgment to enhance operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Pizza Hut Mid-Atlantic
Maryland
07.2025 - Current
- Monthly P&L presentation and reviews to the management teams, showing and creating opportunities for each store.
- Weekly labor analysis, and schedule modification, to help restaurant managers to meet their labor goals
- Weekly food cost analysis and creating timely, attainable goals, for the management teams
- Employees development, coaching and training the staff members and managers on proper policies, procedures and recipe utilization
- External marketing, doing door to menu packets drops to help generate additional sales
- Supply chain communication, confirming orders and making orders for the my market
Multi-unit Kitchen Manager
Bush Mill Tavern
Abingdon, Maryland
11.2023 - 06.2025
- Presented monthly P&L reviews to the owners
- Menu design and costing
- Food cost analysis, created order guides and prep sheets to maximize food usages
- Recipe development, created recipe for all menu items catering items to maximize food usage and production
- Employees development coaching staff members with recipe
- Business promotion with outside advertising
Assistant Director of Food and Beverage Department
Hollywood Casino
Perryville, Maryland
07.2022 - 05.2023
- I coordinated all aspects of construction and Opening 2 brand new restaurants on the property
- Barstool sports book restaurant is a 223 seat full service casual restaurant and express was a quick casual grab and go style restaurant
- I created, for both restaurants the standard operation procedures for the restaurants, complete training manuals for every category and position and designed full menu, recipes and costing sheets for both restaurants
- Creates all order guides, production sheets, temp logs, merchandise inventory sheets and food inventory sheets and training schedules and staff schedules for both entities
- Created dining room floor plans, storage area layouts, and the back of the house line flow
- Presented monthly P&L reviews to the directors on the property for all 5 areas I was in charge of
- Created all employee files and performance and tracking sheets
- Both restaurant were run as separate entities so all financials were kept separate on top of running casino floor beverage and employee dining room and the walk up bar on the casino floor
- Also ran all day to day operations of the restaurants and casino floor
- We coordinated with the casino marketing department on special VIP events, we creating special menus and costing them out averaging 4 to 5 per month
Multi venue General Manager
Oak Crest Senior Living Community
Parkville, Maryland
10.2021 - 07.2022
- I Promoted in October 2021, from assistant dining manager to a multi-venue General Manager position with Oak Crest.
- Write yearly reviews for my assistant managers, executive chef and sou chefs
- Conduct monthly one on one meetings with my management teams to help identify areas of improvement, areas of concern, issues, and to promote positive experiences with employees.
- Complete end of month financials, declining balance reports, and verified DSSI and trial balance reports. Additionally, complete monthly accruals and adjustments reports.
- Relay information from dining directors and up the chain of command and to management team; and to assist them with implementing changes.
- Created a Power Point tutorial on how to complete the end of month’s financial process.
- Proficient in Word, Excel and Power Point.
- Review weekly menu changes in Power Point to confirm accuracy of item descriptions and costs.
Assistant Dining Services Manager
Oak Crest Senior Living Community
Parkville, Maryland
09.2019 - 10.2021
- I was hired as a dining room service manger to run day to day dining experiences and operations.
- Wrote yearly reviews for full and part time servers.
- Conducted monthly one on one meeting with staff to help identify employee concerns, issues, and promote positive experiences with employees.
- Worked with other manages to help create processes and procedures during a rapidly changing of times as COVID protocols changed within the dining rooms.
- Inputted monthly kitchen inventory.
Service and Bar Manager
Applebee’s (The Rose Group)
White Marsh, Maryland
07.2015 - 09.2019
- Hired as Service Manager at Towson location, and then transferred to open a new location.
- In charge of daily restaurant operations as well as weekly schedules, ordering, sales forecasting, and P & L understanding and importance.
- As service manager, in charge of marketing, in house fundraisers and coordinator of social media account
- As bar manager, in charge of weekly bar actual versus theoretical, tracking loss, pricing of new items, bar orders, bar schedules, and daily bar specials.
- Oversaw daily labor and cost controls.
- Completed back of the house inventory and ordering.
- Have a full understanding of A vs. T food cost.
- In charge of front and back of the house staffing, hiring and firing.
General/Kitchen Manager
Squisito Pizza and Pasta
Cockeysville, MD
09.2014 - 07.2015
- Initiated contacts for local advertising.
- Cultivated corporate contacts for catering corporate lunches and large deliveries.
- Contacted and networked with organizations to setup fundraisers.
- Oversaw labor, cost controls, and scheduling.
- Completed back of the house inventory and ordering.
- In charge of front and back of the house staffing, hiring and firing.
- Made bank deposits, change orders, bank runs and check writing.
Certified Kitchen manager
Pei Wei Asian Diner
Columbia, MD
09.2011 - 09.2014
- In charge of the back and front of the house restaurant operations.
- Made bank deposits and change orders.
- Oversaw labor and cost controls.
Specialty and Operational Supervisor / Sales Specialist
Home Depot
Baltimore, MD
02.2006 - 09.2011
- Directly responsible for coordinating appointments, department maintenance, ordering, P and L, count audits and sales opportunities worksheets
- Ensured that the customers shopping experience was memorable to make certain they continued to shop at The Home Depot
- Responsible for cashiers and expeditors who are in charge of coordinating installs and verifying all special orders
- Called vendors to rectify problems on the sales floor
- In charge of placing the orders for everyday items, promotional items and office supplies
Education
Associate’s Degree - Professional Cooking, Restaurant Management
Baltimore International Culinary College
Baltimore, MD11-1995
Skills
Creative thinking and problem solving
Organization and multitasking
Excels at Team building and team motivation
Employee/customer relations
Work well in fast paced/stressful environments
Proficient at Time management
Certification
- Servsafe certified, expires 2027
- TIPS certified, expires 2028
- Maryland lottery non gaming license 2028
Timeline
District Manager
Pizza Hut Mid-Atlantic
07.2025 - Current
Multi-unit Kitchen Manager
Bush Mill Tavern
11.2023 - 06.2025
Assistant Director of Food and Beverage Department
Hollywood Casino
07.2022 - 05.2023
Multi venue General Manager
Oak Crest Senior Living Community
10.2021 - 07.2022
Assistant Dining Services Manager
Oak Crest Senior Living Community
09.2019 - 10.2021
Service and Bar Manager
Applebee’s (The Rose Group)
07.2015 - 09.2019
General/Kitchen Manager
Squisito Pizza and Pasta
09.2014 - 07.2015
Certified Kitchen manager
Pei Wei Asian Diner
09.2011 - 09.2014
Specialty and Operational Supervisor / Sales Specialist
Home Depot
02.2006 - 09.2011
Associate’s Degree - Professional Cooking, Restaurant Management
Baltimore International Culinary College