Brian Hicks
Clatskanie,OR
Summary
Accomplished Quality and Supply Chain Supervisor at United States Gypsum, adept in procedure development and personnel training. Spearheaded quality control enhancements, achieving significant process improvements. Excelled in customer complaint resolution and product inspection, demonstrating excellent problem-solving skills and leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Supervisor
United States Gypsum, USG
03.2022 - Current
- Directed and supervised 4 employees involved in product inspection and quality control procedures.
- Maintained knowledge of institutional policies and UL compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Developed and validated new testing methods to properly integrate improved strategies into quality control processes.
- Maintained QA programs.
- Served as point of contact for individuals seeking wallboard warranty information and worked to resolve customer conflicts and product issues.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
Supply Chain Supervisor
United States Gypsum
07.2019 - 03.2022
- Supervised warehouse operations by managing employees during shifts.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Trained employees on operating packaging machine.
Supply Chain Operator
United States Gypsum
03.2002 - 07.2019
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Utilized mobile equipment to load/unload raw materials and finished goods.
- Unloaded bulk liquids from tank trucks and railcars.
- Utilize pneumatic conveying system to unload flour from rail cars.
Education
High School Diploma -
Clatskanie High School
Clatskanie, ORStructural Fire Science
Central Oregon Community College
Bend, ORSkills
- Excellent problem-solving capability
- Customer complaint handling
- Procedure development
- Process Improvement
- Personnel training
- Focused on quality
Certification
Lean Six Sigma Green Belt
Timeline
Quality Supervisor
United States Gypsum, USG
03.2022 - Current
Supply Chain Supervisor
United States Gypsum
07.2019 - 03.2022
Supply Chain Operator
United States Gypsum
03.2002 - 07.2019
Lean Six Sigma Green Belt
High School Diploma -
Clatskanie High School
Structural Fire Science
Central Oregon Community College
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