Brian Hill
Fort Worth,TX
Summary
Dedicated professional with over 30 years of experience as a shop and field technician, currently serving as a technical trainer for 5 years. Proven expertise in sales and training, complemented by multiple master's certifications in material handling and a master certification as a dealer instructor. Strong ability to convey complex technical concepts effectively to diverse audiences. Committed to enhancing team performance and operational efficiency through targeted training initiatives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technical Trainer
Equipment Depot
Fort Worth, Texas
03.2021 - Current
- Developed training materials for equipment operation and maintenance procedures.
- Delivered hands-on training sessions to enhance employee skills and knowledge.
- Assessed training needs and designed customized programs for various roles.
- Collaborated with management to align training programs with company goals.
- Utilized multimedia tools to create engaging and effective learning experiences.
- Conducted follow-up evaluations to ensure understanding and retention of material.
- Monitored participant progress by providing individualized coaching and guidance during lessons.
- Facilitated problem solving discussions with participants when needed during training sessions.
- Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
Warehouse Products Salesman
Arnold Machinery Company
Salt Lake City, Utah
11.2019 - 02.2021
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
- Converted project specifications into drawings and other materials that would be used to create product.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Branch Trainer
Arnold Machinery Company
Salt Lake City, Utah
01.2018 - 11.2019
- Presented equipment training programs to new staff members while assessing talent for performance evaluations.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for technician training.
- Reduced process lags by training all technicians on best practices and protocols.
- Aided workers with job improvement skills while developing alternative training methods.
- Leveraged industry trends to deliver up-to-date training.
- Optimized training curriculum while utilizing instructional techniques, including team exercises, group discussions and lectures.
Field Technician
Arnold Machinery Company
Salt Lake City, Utah
06.2014 - 11.2019
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Managed repair documentation with both hand written and electronic work orders.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Performed annual service visits and completed preventative maintenance on all systems.
- Collaborated with forklift manufacturer to manage complex equipment repairs.
- Improved customer service ratings by resolving technical, on-site and mechanical issues quickly and accurately.
- Utilized safety practices with no complaints or accidents.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed equipment malfunctions by analyzing technical data using on-board and hand held diagnostic tools.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Investigated and corrected mechanical problems with machinery such as internal combustion and electric material handling equipment.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Maintained company field service vehicle stocked with repair and replacement parts valued over $100,000.00.
- Properly completed work reports for each field visit.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interacted with all necessary partners including vendors, upper management and peers.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Field Service Technician
Crown Equipment
Salt Lake City, Utah
01.2011 - 06.2014
- Diagnosed and repaired equipment malfunctions by analyzing technical electronic and mechanical symptoms.
- Operated all hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Investigated and troubleshot 20 to 50 material handling equipment service issues weekly.
- Investigated and corrected mechanical problems with machinery such as electric and internal combustion forklifts, scissor lifts, pallet jacks and all other material handling equipment types.
Lead Field Service Technician
Capitol Lift Truck
Oklahoma City, OK
06.1998 - 12.2010
- Diagnose and repaired all types of material handling equipment.
- Performed annual service visits and completed preventative maintenance on all systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot and repair hydraulic, mechanical, and electrical systems, enhancing operational efficiency.
- Operated all hand tools and power equipment according to company safety procedures.
- Trained and supported new hires, improving their understanding of process flow and safety procedures.
- Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance.
- Demonstrated proper equipment operation methods to customers post-installation, ensuring effective usage and safety.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interacted with all necessary partners including vendors, upper management and peers.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Properly completed work reports for each field visit.
Education
High School Diploma -
Northwest High School
Justin, TX05-1989
Skills
Customer Relations
- Project management
- Troubleshooting techniques
- Problem solving
- Coaching and mentoring
- Team collaboration
Personal Information
Title; Technical Trainer / Equipment Technician
Certification
- Mitsubishi/Cat internal combustion powered Master Technician. This cert includes all Mitsi/Cat branded I/C forklifts.
- Mitsubishi/Cat electric powered Master Technician. This cert includes all Mitsi/Cat branded electric forklifts.
- Unicarriers internal cumbustion powered Master Technician. This cert includes all Unicarriers (Nissan) branded I/C forklifts.
- Unicarriers electric powered Master Technician. This cert includes all Unicarriers (Nissan) branded electric forklifts.
- Certified Master Dealer Instructor for Equipment Depot. This cert covers all technician and operator training for employees and customers.
Timeline
Technical Trainer
Equipment Depot
03.2021 - Current
Warehouse Products Salesman
Arnold Machinery Company
11.2019 - 02.2021
Branch Trainer
Arnold Machinery Company
01.2018 - 11.2019
Field Technician
Arnold Machinery Company
06.2014 - 11.2019
Field Service Technician
Crown Equipment
01.2011 - 06.2014
Lead Field Service Technician
Capitol Lift Truck
06.1998 - 12.2010
High School Diploma -
Northwest High School