Summary
Overview
Work History
Education
Skills
Certification
Hobbies - Sports Photography
Work Availability
Quote
Timeline
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Brian Hinderman

Brian Hinderman

Charlotte,United States

Summary

Experienced in every aspect of ground aviation processes. Positive interactions with government agencies, and commercial airlines, and traveling public. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing multiple flight operations, and

agent payroll.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Duty Manager

Swissport
09.2014 - 01.2020
  • Delivered leadership and direction for strategic planning, operational excellence, service improvement and cargo management, ensuring unhindered operations across the airport
  • Recognized as certified loadmaster for Airbus 319 and 320/321 aircraft
  • Spearheaded pushback and tow operations for aircraft in line with organizational set standards
  • Led cross-functional team of staff members and administered work assignments as well as payroll adjustments
  • Streamlined end-to-end ramp operations with keen focus on safe and on-time departures for airline customers
  • Built and maintained collaborative relations with U.S
  • Customs and immigration service agents for process improvement and seamless running of operations
  • Contract de-icing for UPS, weeknights for

Dock Forklift Operator, Flagger

YRC Freight
01.2014 - 01.2014
  • Traffic Control at Area Wide
  • Protective

Shift Supervisor

Air Wisconsin Airline Corp
06.2012 - 11.2013
  • Improved service delivery by identifying areas of improvement and implementing best practices for customer service and ground handling operations
  • Ensured excellence in customer service and ground handling operations for 15 arrivals and 8 departures nightly while serving as shift supervisor at TYS
  • Addressed and mitigated all significant challenges associated with on-time C/D concourse departures, including 34 to 38 arrival and departures while serving as ramp shift supervisor
  • Ensured safe practices and procedures as Aircraft Deicing Coordinator
  • Increased operational efficiency by proactively assigning duties to staff members, tracking daily progress, and formulating performance reports
  • Triggered significant increase in station baggage and customer service performance by deploying best practices and encouraging teamwork environment.

Operations Agent

County of Volusia, Daytona Beach Airport
05.2007 - 12.2011
  • Leveraged strong analytical capabilities and aviation industry exposure to execute daily airfield, lighting, and surface inspections as well as wildlife mitigation
  • Delivered escorts for airport contractors as well as field assistance for aircraft
  • Displayed strong decision-making skills while supporting fire-rescue with airfield incidents and terminal medical issues
  • Supported local law enforcement with terminal security and traffic/parking issues
  • Met passengers' satisfaction objectives by arranging and managing transportation, including taxis and limousines for public
  • Recognized as Subject Matter Expert, supporting ATCT for aircraft with mechanical problems while on runways or taxiways
  • Ensured compliance with regulatory requirements and airport procedures by conducting airfield drivers training and certifications for FAA and fire-rescue on a yearly basis.

Passenger Service Agent

Air Wisconsin Airlines Corp
01.1980 - 01.2007
  • Held various positions of increasing responsibility in several Air Wisconsin markets: Ft
  • Wayne, IN; Muskegon, MI;
  • Cleveland, OH; Kalamazoo, MI; Newport News, VA; Lexington, KY; Louisville, KY; Los Angeles, CA; Raleigh/Durham, NC;

Education

Travel & Tourism -

Southeastern Academy
1980

Skills

  • Operations Best Practices Process Improvement Strategic Planning, Immigration, Payroll Satisfaction
  • Refining Adjustments, Customer Service Oriented Arinc Arinc Aviation Radio System, FAA Regulations
  • Mitigation DOT Staff Training, Goal-Oriented Corporate Trainer, OSHA Standards, Mentoring,
  • Lighting Inspections, Subject Matter Expert Forklift
  • Airline Ticketing, Airline Customer Services
  • Time Management
  • Staff Scheduling and Coordinating

Certification

  • AAAE - Certified Airport Operations Agent
  • Training - May 2007
  • Certified - June 2007 to December 2011

Hobbies - Sports Photography

Freelance sports photographer, Concentrating on amateur sports.

High School and College Football, as well as College Soccer.

I have one Professional Football game to my credit, and looking

to do more.



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

This is the first test of a gentleman: his respect for those who can be of no possible value to him.
William Lyon Phelps

Timeline

Duty Manager

Swissport
09.2014 - 01.2020

Dock Forklift Operator, Flagger

YRC Freight
01.2014 - 01.2014

Shift Supervisor

Air Wisconsin Airline Corp
06.2012 - 11.2013

Operations Agent

County of Volusia, Daytona Beach Airport
05.2007 - 12.2011

Passenger Service Agent

Air Wisconsin Airlines Corp
01.1980 - 01.2007

Travel & Tourism -

Southeastern Academy

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Brian Hinderman