Brian Hoover
Carrollton,TX
Summary
Technical training professional prepared to deliver impactful training solutions that drive team success. Developed and implemented high-quality training materials, ensuring alignment with organizational goals. Collaborative team player known for flexibility and reliability, leveraging instructional design and presentation skills to achieve desired learning outcomes.
Overview
15
15
years of professional experience
Work History
Technical Training Instructor
Atmos Energy
Plano, TX
07.2016 - 09.2025
- Conducted technical training for new hire and new to role employees on all aspects of Natural Gas operations
- Implemented interactive classroom instruction and hands-on performance training
- Emphasized safety protocols, DOT regulations, and company procedures
- Developed and updated training materials and curriculum to enhance learning experience
- Evaluated trainee performance and provided constructive feedback for improvement
- Assessed knowledge, skills, and abilities of trainees to ensure competency in technical areas
- Collaborated with team members to continuously improve training programs and processes
- Track student progress using LMS systems
Senior Service Technician
Atoms Energy
Fort Worth, TX
01.2013 - 06.2016
- Performed all pervious duties for service technician
- OJT Coach and Mentor services for new hires
- Operator qualification evaluator for DOT reporting
- KSA (knowledge, skills and ability) evaluator
- Lead and oversee major capitol growth projects
Service Technician
Atmos Energy
Fort Worth, TX
01.2011 - 06.2016
- Addressed and rectified billing discrepancies to enhance customer satisfaction and retention.
- Executed service requests to turn on and off gas supply for both residential and industrial customers.
- Respond to natural gas emergencies; explosions, fires, gas leaks inside and outside structures, third party damages, blowing gas lines, coordinations with police and fire departments evacuations
- DOT national response reporting
- NFPA regulations, btu calculations, dilution, combustion formulas for proper ventilation
Meter Reader
Atoms Energy
Fort Worth, TX
05.2010 - 12.2010
- Recorded and documented meter readings accurately to ensure reliable billing processes.
- Conducted regular inspections of meters to identify discrepancies and prevent errors.
- Coordinated with customers to address inquiries related to meter readings and billing issues.
- Trained new employees on safe meter reading practices and company procedures.
Skills
- ATD Training Delivery and Facilitation Certified
- Leadership
- Computer literacy
- OJT Coach and Mentor
- Strong Verbal Skills
- Time management
- Smith Driving Instructor
- ITS Instructor Certification
- CPR Certified
- Fork Lift and backhoe certified
- MT Deason Electrofusion Certification
- Adult Learning Principles
Timeline
Technical Training Instructor
Atmos Energy
07.2016 - 09.2025
Senior Service Technician
Atoms Energy
01.2013 - 06.2016
Service Technician
Atmos Energy
01.2011 - 06.2016
Meter Reader
Atoms Energy
05.2010 - 12.2010