Brian Hradek
Lakewood,OH
Summary
Accomplished National Account Manager known for leveraging product knowledge and data analysis to drive client satisfaction. Proven ability to streamline operations and improve communication across departments, enhancing overall service delivery.
Results-driven, with a proven track record in account management, customer relationship management, and strategic planning. Expertise in enhancing client satisfaction and operational efficiency.
Achievements include growing customer base and increasing revenue with strategic methods. Well-versed in adapting to new information and offerings.
Overview
7
7
years of professional experience
Work History
National Account Manager
Proforma ASAP
Westlake, Ohio
09.2020 - Current
- Developed strong relationships with key clients to enhance account satisfaction.
- Streamlined communication between departments to improve service delivery efficiency.
- Presented product offerings and updates during client meetings and conferences.
- Participated in trade shows and conventions representing the company's products and services to prospective clients.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Generated new ideas for product offerings based on feedback from customers in the retail industry.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Oversaw new product rollouts and program changes.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Operations
Saucy Brew Works
Cleveland, Ohio
07.2019 - 06.2020
- Provided assistance with bottling operations when necessary.
- Collaborated with internal teams such as marketing, operations, supply chain management to ensure smooth business operations.
- Maintained accurate records of production operations.
- Tracked inventory of supplies needed for operations.
Marketing Associate
Universal Windows Direct
Bedford Heights, Ohio
10.2018 - 04.2019
- Executed marketing events to drive audience engagement and brand awareness.
- Supported the implementation of marketing automation tools and systems.
- Provided input on creative design concepts related to marketing collateral.
- Assisted with the development of promotional materials, such as brochures and flyers.
Education
Bachelor of Arts - Marketing
Cleveland State University
Cleveland, OH04-2018
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH04-2018
Skills
- Account management
- Customer relationship management
- Product knowledge
- Strategic planning
- Data analysis
- Effective communication
- Problem solving
- Team collaboration
- Marketing planning
- Account development
- Task prioritization
Timeline
National Account Manager
Proforma ASAP
09.2020 - Current
Operations
Saucy Brew Works
07.2019 - 06.2020
Marketing Associate
Universal Windows Direct
10.2018 - 04.2019
Bachelor of Arts - Marketing
Cleveland State University
Bachelor of Arts - Communications
Cleveland State University