Brian James
Akron,OH
Summary
Proven leader in business development and operations management, with a track record of increasing sales revenue and customer satisfaction at RPC Restoration. Skilled in strategic planning and relationship building, adept at driving growth and improving team performance. Demonstrates exceptional client service and sales leadership, ensuring significant business achievements.
Overview
5
5
years of professional experience
Work History
Owner
RPC Restoration
08.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Manager
RPC Restoration
03.2023 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Representative
Storm Kings
02.2020 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Life Skills
Akron, OHSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Business Administration
- Business Development
- Sales Leadership
- Sales management
Timeline
Owner
RPC Restoration
08.2024 - Current
Sales Manager
RPC Restoration
03.2023 - 08.2024
Sales Representative
Storm Kings
02.2020 - 03.2023
Life Skills
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