Brian Jeffery
Tucson,az
Summary
Employee Relations and Human Resources leader with 20+ years in employee relations, investigations, and organizational leadership. Expertise in advising on employee relations, conducting investigations, implementing HR policies, and enhancing employee engagement. Knowledgeable in FMLA, ADA, and workplace compliance. Focused on resolving complex issues and fostering collaborative relationships to drive organizational effectiveness.
Overview
20
20
years of professional experience
Work History
Manager
Duke's Delicious Pizza
Tucson
05.2026 - Current
- Developed work schedules to optimize staff coverage during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with team members to streamline kitchen workflows and improve efficiency.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Youth Counselor Supervisor
Iowa State Training School
Eldora
12.2024 - 04.2026
- Opened and managed Role Model/Transitional Cottage, supporting higher-achieving students in their transition toward greater independence.
- Directed daily operations of an alternative educational and residential program while ensuring compliance with agency policies and safety standards.
- Supervised 7–10 staff members, providing coaching, performance feedback, scheduling, and operational leadership.
- Maintained a safe, structured environment promoting behavioral growth and independent living skills.
- Coordinated community-based learning opportunities, enhancing residents' life skills through volunteer work, grocery shopping, and recreational activities.
- Documented incidents, employee performance concerns, and operational activities while collaborating with multidisciplinary teams to resolve issues.
- Collaborated with team members to ensure a safe living environment.
- Trained new staff on operational procedures and resident interactions.
- Facilitated effective communication among residents, families, and staff, strengthening support networks and fostering collaboration.
- Administered disciplinary action according to company policy.
Licensed Realtor Associate
Epic Property Management
Cedar Rapids
10.2018 - 12.2024
- Assisted clients in buying and selling residential properties.
- Negotiated contracts and agreements between buyers and sellers.
- Negotiated offers between buyers and sellers to secure mutually beneficial agreements.
- Conducted market research to determine property values and trends.
- Developed marketing materials for listed properties using various platforms.
- Managed all aspects of listing process including taking photos, developing marketing materials and scheduling showings.
- Guided clients on property management services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Provided guidance on legal documents such as purchase contracts, deeds and closing statements.
- Provided guidance on property management services to clientele as needed.
- Attended continuing education courses to stay up-to-date on changes in real estate law or industry standards.
Director of Residential Services
Lutheran Services of Iowa, LSI
Waverly
12.2023 - 06.2024
- Directed residential operations while supervising approximately 35–40 employees.
- Partnered with clinical, medical, and administrative leaders to improve service delivery and organizational effectiveness.
- Led multidisciplinary collaboration to improve outcomes for youth and staff.
- Provided coaching, mentoring, and performance oversight for supervisors and direct-care staff.
- Facilitated communication among staff, residents, families to effectively address needs.
- Led multidisciplinary collaboration to enhance outcomes for youth and staff.
- Developed and maintained strategic relationships with community partners and resources.
- Created reports detailing progress made towards achieving established goals related to residential services initiatives.
Campus Supervisor
Lutheran Services In Iowa
Waverly
09.2022 - 12.2023
- Supervised residential staff and coordinated campus operations to ensure safety and compliance.
- Investigated and documented critical incidents, communicating findings to leadership to inform decision-making.
- Promoted accountability, consistency, and employee development through coaching and supervision.
- Promoted accountability and consistency while coaching staff to enhance employee development.
Human Resources Manager
EPIC Property Management
Cedar Rapids
11.2021 - 12.2023
- Managed recruitment processes, including job postings and candidate screening.
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Conducted employee training sessions to improve skills and workplace culture.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Facilitated performance reviews to assess employee contributions and growth.
- Coordinated benefits administration and addressed employee inquiries regarding options.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Oversaw conflict resolution processes to maintain a positive work environment.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Evaluated current HR processes and recommended changes to improve efficiency.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Maintenance Manager
Epic Property Management
Cedar Rapids
05.2015 - 10.2018
- Oversaw maintenance operations, contractors, and support staff to ensure quality service delivery.
- Prioritized work orders and coordinated scheduling to achieve timely repair completion and minimize downtime.
- Developed operational procedures that improved efficiency and customer service.
- Collaborated with property owners, vendors, and employees to effectively resolve operational issues and enhance service quality.
Social Worker II
Iowa Department Of Human Services
Cedar Rapids
08.2006 - 01.2015
- Managed complex caseloads involving child welfare, family services, and court proceedings.
- Interviewed clients and collateral contacts, evaluated evidence, and provided objective recommendations to support case objectives.
- Collaborated with attorneys, judges, schools, law enforcement, healthcare providers, and community agencies.
- Collaborated with attorneys, judges, schools, law enforcement, healthcare providers, and community agencies to coordinate comprehensive service plans.
- Prepared detailed reports and testified in Juvenile Court.
- Utilized conflict resolution and crisis intervention skills to secure safe outcomes for children and families in crisis situations.
Education
Bachelor of Arts - Sociology/Human Relations
William Penn University
Oskaloosa, IA05-1995
Associate of Arts -
Los Angeles Mission College
Sylmar, CA05-1992
Skills
- Operational management
- Family Medical Leave Act (FMLA)
- ADA grievance procedures
- Progressive discipline
- Interviewing and hiring
- HR management certification
- Real estate management
- Microsoft Office suite (Word, Excel, Outlook)
- BambooHR and Trax payroll
- HRIS administration
- Electronic documentation management
- Database and records management
Timeline
Manager
Duke's Delicious Pizza
05.2026 - Current
Youth Counselor Supervisor
Iowa State Training School
12.2024 - 04.2026
Director of Residential Services
Lutheran Services of Iowa, LSI
12.2023 - 06.2024
Campus Supervisor
Lutheran Services In Iowa
09.2022 - 12.2023
Human Resources Manager
EPIC Property Management
11.2021 - 12.2023
Licensed Realtor Associate
Epic Property Management
10.2018 - 12.2024
Maintenance Manager
Epic Property Management
05.2015 - 10.2018
Social Worker II
Iowa Department Of Human Services
08.2006 - 01.2015
Bachelor of Arts - Sociology/Human Relations
William Penn University
Associate of Arts -
Los Angeles Mission College