Brian Jimenez
Coosada,AL
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for upselling initiatives that contributed to sales growth and for mentoring new hires, fostering a collaborative team environment. Committed to delivering exceptional service and building lasting relationships.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
01.2022 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Hospital Volunteer
Baptist South Hospital
01.2019 - 08.2020
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations.
Education
Associates In Applied Science - Medical
Central Alabama Community College
Alexander City, ALSkills
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Finishing work
- Organization
- Flexibility
Certification
CPR AND BASIC LIFE SUPPORT
Timeline
Customer Service Representative
Home Depot
01.2022 - 06.2025
Hospital Volunteer
Baptist South Hospital
01.2019 - 08.2020
Associates In Applied Science - Medical
Central Alabama Community College
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