Brian Johnson
Topeka,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5 years of experience working in busy environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
American Freight
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Operated scanning equipment to track orders and shipments.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Used computers to enter data, track shipments and maintain records of products.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Canvassing Team Leader
Vision Solar
09.2020 - 09.2021
- Interacted with and educated 300+ voters in Sun-fed areas to promote Solar campaign.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Solar panels.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
PEST TECHNICIAN LEAD
Mosquito Joe
02.2018 - 03.2020
- Educated and advised customers on preventive measures to reduce pest infestations.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Drove to customer residences and places of business to inspect for pests.
- Prepared reports and kept detailed records of pest control activities.
Carpenter Apprentice
RJ's Painting & Carpentry
01.2014 - 12.2017
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Repaired damaged doors, windows and other structures.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Interacted with clients to report progress and verify timetable for completed work.
- Family owned
Education
High School Diploma -
Washburn Rural High School
Topeka, KS05.2017
Associates degree - Associate of Business Management
Junction City Community College
Overland Park, KS05.2021
No Degree - Kinesiology
Washburn University of Topeka
Topeka, KS05.2023
No Degree - Business, Accounting
University of Kansas
Lawrence, KS05.2023
Skills
- Vendor Relationship Development
- Store Layouts
- Order Management
- Customer Service
- Sales Expertise
- Retail Management
- Team Leadership
- Staff Training
- Inventory Management
- Cost Containment
- Maximizing Profitability
- DOT Requirements
Accomplishments
- Reduced operational expenses by 22% by streamlining branch operations.
- Achieved Minimal shrinkage by 100,000 within a year by completing Inventory control with accuracy and efficiency.
- Exceeded monthly quota 10/12 months last year.
- Over 1.3 Million in Sales personally while controlling the warehouse.
- Increased sales by 150% by coaching department managers on new merchandising standards.
- Supervised team of 14 staff members.
Certification
- Operations Manager Training - 2 weeks all expense paid to delaware
- DOT CERTIFIED
Timeline
Operations Manager
American Freight
10.2021 - Current
Canvassing Team Leader
Vision Solar
09.2020 - 09.2021
PEST TECHNICIAN LEAD
Mosquito Joe
02.2018 - 03.2020
Carpenter Apprentice
RJ's Painting & Carpentry
01.2014 - 12.2017
High School Diploma -
Washburn Rural High School
Associates degree - Associate of Business Management
Junction City Community College
No Degree - Kinesiology
Washburn University of Topeka
No Degree - Business, Accounting
University of Kansas
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