Brian Johnstom
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Technician, technical trainer and customer service skills with 31 years of experience working with RV appliances
Overview
31
31
years of professional experience
Work History
Product Specialist
Lippert - Girard Products
03.2011 - 03.2025
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Repaired malfunctioning products at RV manufacturers.
- Conducted training sessions for sales, customer service teams, and service technicians, enhancing product knowledge.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Previously, technical service manager in California.
Appliance Repair Technician
Kyle Johnston's RV Appliance
01.2009 - 05.2013
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mobile warranty service center for Atwood, Splendide, Suburban, Dometic and Norcold.
Field Service Technician - Auditor
Atwood Mobile Products
05.1999 - 12.2009
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Repairs and customer assistance at OEM rallies. Instructor at RV technician schools. Provided regular audits at the RV OEM's in my territory.
Customer Service Representative
Atwood Mobile Products
05.1994 - 05.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
HVAC Support Equipment
Navy - Marine Corp.
Millington, TNSkills
- Customer engagement
- Product training
- Product launches
- Repair of appliances
- Engineering support
- High technical skills
- Problem-solving
Timeline
Product Specialist
Lippert - Girard Products
03.2011 - 03.2025
Appliance Repair Technician
Kyle Johnston's RV Appliance
01.2009 - 05.2013
Field Service Technician - Auditor
Atwood Mobile Products
05.1999 - 12.2009
Customer Service Representative
Atwood Mobile Products
05.1994 - 05.1999
HVAC Support Equipment
Navy - Marine Corp.
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