Brian Johnstom
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Technician, technical trainer and customer service skills with 31 years of experience working with RV appliances
Overview
31
31
years of professional experience
Work History
Product Specialist
Lippert - Girard Products
Elkhart, IN
03.2011 - 03.2025
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Repaired malfunctioning products at RV manufacturers.
- Conducted training sessions for sales, customer service teams, and service technicians, enhancing product knowledge.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Previously, technical service manager in California.
Appliance Repair Technician
Kyle Johnston's RV Appliance
Riverside, CA
01.2009 - 05.2013
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mobile warranty service center for Atwood, Splendide, Suburban, Dometic and Norcold.
Field Service Technician - Auditor
Atwood Mobile Products
Riverside, CA
05.1999 - 12.2009
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Repairs and customer assistance at OEM rallies. Instructor at RV technician schools. Provided regular audits at the RV OEM's in my territory.
Customer Service Representative
Atwood Mobile Products
Rockford, IL
05.1994 - 05.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
HVAC Support Equipment
Navy - Marine Corp.
Millington, TNSkills
- Customer engagement
- Product training
- Product launches
- Repair of appliances
- Engineering support
- High technical skills
- Problem-solving
Timeline
Product Specialist
Lippert - Girard Products
03.2011 - 03.2025
Appliance Repair Technician
Kyle Johnston's RV Appliance
01.2009 - 05.2013
Field Service Technician - Auditor
Atwood Mobile Products
05.1999 - 12.2009
Customer Service Representative
Atwood Mobile Products
05.1994 - 05.1999
HVAC Support Equipment
Navy - Marine Corp.